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Patient Collections Specialist

1 month ago

Southfield, United States Michigan Orthopaedic Surgeons PLLC Full time
Job DescriptionJob Description

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

Patient Collections Specialists are responsible for incoming patient and clinic staff calls and electronic contacts; communicating with patients and clinic staff regarding account balances, payments, and payment plans; processing patient payments; processing delinquent patient accounts according to MOS Collection Policy.

Duties and Responsibilities

  • Primary contact for incoming Billing Department calls and electronic inquiries
  • Communicate directly with patients regarding their financial responsibility, address billing inquiries, triage billing issues to the appropriate staff
  • Process patient payments
  • Monthly processing of delinquent accounts to collections agency
  • Establish payment arrangements per company policy
  • Document all calls timely and accurately in patient accounts in the billing system
  • Perform claim follow-up for patient address corrections, bad package, SNF denials
  • Take new or updated insurance information
  • Provide information to patients regarding referrals, authorization, contacting their insurance
  • Process pre-payments for surgeries, MRIs, DME, and viscos
  • Some simple claim creation
  • Contact insurance companies to check eligibility and benefits via phone or online portals
  • Assist with other billing/collection duties, as needed

Knowledge, Skills, and Abilities


  • Excellent customer service skills required
  • Knowledge of Explanation of Benefits (EOBs) and understanding of copays, coinsurance, deductibles and denial codes required
  • Attention to detail and ability to prioritize independently
  • Ability to multi-task and perform in a busy office environment
  • Intermediate knowledge of MS Office
  • Prior experience using Athena billing system preferred