Patient Account Support Specialist

2 weeks ago


Southfield, Michigan, United States Great Expressions Dental Centers Full time

Location Support Representative

Job Overview:

This role is primarily focused on assisting dental practices with inquiries related to patient account balances and offering insights into collection statuses. The position also entails reviewing, verifying, and posting adjustments related to production.

Key Responsibilities:

  • Training Operations Staff: Familiarizing with policies and procedures to provide necessary training to dental office personnel.
  • Processing Patient Refunds: Ensuring the accuracy of patient balances for the purpose of refund processing.
  • Conducting Account Audits: Utilizing ledger knowledge to assist in the auditing of complex accounts.
  • Managing Account Adjustments: Reviewing, verifying, and posting adjustments related to production.
  • Understanding Dental Claims and Denials: Interpreting Explanation of Benefits (EOB) and denial policies for the adjudication of dental claims.
  • Supporting Collection Processes: Aiding in the reconciliation of account records between internal systems and external vendors.

Qualifications:

  • High School diploma or equivalent required.
  • Previous experience with dental or health insurance claims is preferred.
  • Experience in Accounts Receivable and/or Revenue Cycle is essential.
  • Experience in a high-volume, fast-paced office environment is advantageous.

Skills and Competencies:

  • In-depth understanding of the revenue cycle.
  • Exceptional customer service abilities.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Dependability and adaptability in time commitment to the role.
  • Outstanding organizational and time management skills.

Great Expressions Dental Centers is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified candidates are encouraged to consider this opportunity.

Additional Information
  • Job Family: Accounts Receivable
  • Job Function: Revenue Cycle
  • Pay Type: Hourly


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