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Courtesy Officer

3 months ago

Ann Arbor, United States Bevil Security Full time
Job DescriptionJob Description

The Courtesy Officer is responsible for providing security and customer service to residents, guests, and staff. This position ensures a safe environment by monitoring and securing the property, responding to incidents, and offering assistance as needed.

Key Responsibilities:

  1. Security and Monitoring:

    • Conduct regular patrols of the property, including buildings, grounds, and parking areas.
    • Monitor security cameras and alarm systems to detect and prevent unauthorized activities.
    • Enforce property rules and regulations to maintain order and safety.
    • Respond promptly to security calls and emergency situations.

  2. Customer Service:

    • Greet and assist residents, guests, and visitors in a courteous and professional manner.
    • Provide information and directions as needed.
    • Address resident complaints and concerns promptly and effectively.
    • Assist with lockouts and other resident-related issues.

  3. Incident Management:

    • Investigate and document incidents, accidents, and suspicious activities.
    • Coordinate with local law enforcement and emergency services when necessary.
    • Prepare and maintain accurate reports and records of security activities.

  4. Property Maintenance:

    • Identify and report maintenance issues to the appropriate department.
    • Assist with minor maintenance tasks as needed.
    • Ensure that common areas are clean, safe, and well-maintained.

  5. Administrative Duties:

    • Maintain a daily log of activities, incidents, and observations.
    • Manage access control systems, including issuing and deactivating access cards.
    • Participate in security training sessions and drills.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in security, law enforcement, or a related field is preferred.
  • Strong interpersonal and communication skills.
  • Ability to remain calm and composed in stressful situations.
  • Basic knowledge of security systems and emergency procedures.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Valid driver’s license and reliable transportation.

Physical Requirements:

  • Ability to stand, walk, and patrol for extended periods.
  • Ability to lift and carry up to 25 pounds.
  • Ability to respond quickly to emergency situations.

Working Conditions:

  • Work is performed both indoors and outdoors in various weather conditions.
  • Exposure to potentially stressful and hazardous situations.

Equal Opportunity Employer: [Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.