Representative-Customer Service

2 months ago


Ann Arbor, United States Domino Full time

**Job Details**

**Summary:** Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Cross-trains in other administrative areas. Practices safe work practices.

**RESPONSIBILITIES AND DUTIES**

**(50%) Order Processing**

* Process and verify store orders received through Pulse (electronic ordering system)

* Provide courtesy reminder calls to stores that have not placed order by cut-off times

* Prepare billing for order add-ons and pickups

* Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

* Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

* Coordinate and disseminate corporate, marketing and other company information to the stores

* Assist with routing of trucks where applicable

**(20%) Customer Service**

* Receive and resolve customer requests, concerns and complaints

* Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

* Answer and route all departmental calls

**(10%) Clerical Support**

* Maintain filing system for invoices, reports and other customer related information

* Maintain customer contact list

* Update or add new store information in order management system (Domicas)

* Provide clerical support to other departments as needed

**(5%) Credit Process**

* Process credits for the Domino's Pizza stores

* Code credits for delivery accuracy using credit tracking program

* Coordinate credit requests with appropriate departments for further research

* Process special orders/pick-ups

(**15%**) **Additional Administrative Duties as Assigned**

*This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:*

General Accounting

* Assist with accounts payable

* Assist in generating weekly keys

* Provide back-up to payroll administrator

* Assist with accounts receivable and past dues

Inventory

* Perform inventory counts and reconcile ICL

* Order vegetables products

* Maintain vendor credits, working with WRC to obtain accurate credits

**Qualifications**

**QUALIFICATIONS**

* High School diploma or GED

* 2-3 years of Customer Service experience

* Excellent communication and organizational skills

* Ability to handle multiple tasks

* Strong knowledge of Microsoft Office software

* 1-2 years bookkeeping or general accounting experience preferred

**Additional Information**



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