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Veteran Services Receptionist

2 months ago

Ann Arbor, Michigan, United States VETERANS HEALTH ADMINISTRATION Full time
Position Overview

The selected candidate will act as an Information Receptionist within the Office of Veteran Experience, primarily assisting the Service Chief and supporting various functions of the office. This role is essential in enhancing the experience of Veterans, their families, and visitors by providing immediate assistance and information.

Eligibility Criteria
  • Career transition programs for surplus or displaced federal employees.
  • Current or former competitive service federal employees.
  • Current excepted service federal employees.
  • Individuals with disabilities.
  • Current federal employees of this agency.
  • Veterans and military spouses.
Key Responsibilities

Guest Relations and Support:
  • Facilitate the transportation program to assist Veterans and their families, ensuring prompt responses to inquiries and enhancing the overall visitor experience.
  • Serve as the primary point of contact for guests, providing navigation assistance and ensuring a welcoming atmosphere.
  • Deliver exceptional customer service by addressing inquiries with empathy, courtesy, and professionalism.
  • Direct visitors to appropriate departments and staff based on their needs, ensuring effective communication and service recovery when necessary.
  • Manage office support tasks, maintaining a well-organized environment to facilitate smooth operations.
Work Schedule: Flexible scheduling may be discussed during the interview process.

Physical Requirements: The role involves standing and walking for extended periods, assisting patients, and managing light physical tasks.

Qualifications

Applicants must demonstrate relevant experience or education that aligns with the requirements of this position. The role demands strong interpersonal skills, the ability to handle inquiries effectively, and a commitment to providing excellent service to all visitors.

For more information on qualifications and responsibilities, please refer to the relevant standards and guidelines.