IT Support Technician

2 months ago

Las Vegas, United States Company based in Las Vegas, Nevada Full time
Job DescriptionJob Description

IT Support Technician


The IT Support Technician will travel to company locations to install or repair, mainly CCTV, A/V & Cabling - troubleshooting, installing & repairing but will work on other computer systems as needed. Ability to Operate company vehicles is required. This is a Safety Sensitive position.


Key Responsibilities

· Cable Installation: Install, splice & terminate various types of cables – Ensure proper cable management & labeling

· CCTV Installation: Install, configure & maintain CCTV systems – Troubleshoot & resolve issues with CCTVs

· A/V Installation: Install & set up Audio/Visual systems – Configure and test A/V components

· System Testing: Conduct testing & quality assurance on installed cable, CCTV & A/V Systems – Document test results & provide reports

· Maintenance: Perform routine maintenance on cable, CCTV & A/V systems – Identify & address potential issues

· Collaboration: Coordinate with other technicians & team members – Communicate effectively with clients

· Compliance: Ensure installations meet relevant codes & regulations – Stay updated on industry standards & best practices

· Documentation: Maintain accurate records of installations, configurations & maintenance activities – Provide detailed documentation

· Customer Service: Interact professionally with clients & Address customer inquiries & Concerns

· Safety: Adhere to safety protocols & guidelines – Identify & mitigate safety hazards


Specialized Knowledge & Required Skills

· Advanced knowledge of O365, including SharePoint, Exchange Online

· Task-oriented and organized, experience managing a ticket queue and ability to prioritize

· Able to troubleshoot a large variety of technical issues

· Experience in remote support & working under pressure

· Assume additional responsibilities and special projects as assigned

· Must be able to lift at least 50 lbs.

· Must be comfortable in confined spaces. Knowledge of industry safety practices

 

Preferred Skills

· Hands on experience with help desk and remote-control software

· Solid technical background with an ability to give instructions to a non-technical audience

· Proficient in cable splicing, termination & installation techniques

· Familiarity with A/V systems & their components

· Excellent written and verbal communication skills

· Knowledge of LOC Retail Inventory Management and POS System

Preferred Certifications

· Certification in Cable Installation or related field preferred

· CCTV Installation Certification

· A/V Installation Certification

Company DescriptionCompany is owned, based, and operated in/from Las Vegas
In Operation: 40 years
Company size: 600-750 employees
Relaxed & Casual atmosphere
Exceptional Benefits - medical, dental, vision, prescription, life, 401(k) with company match depending on Eligibility Date
Great Co-workers and working environment
A great opportunity to learn & grow.
Will also consider a mature individual who wants to "get out of the house" and find something rewarding to do.Company DescriptionCompany is owned, based, and operated in/from Las Vegas\r
In Operation: 40 years\r
Company size: 600-750 employees\r
Relaxed & Casual atmosphere\r
Exceptional Benefits - medical, dental, vision, prescription, life, 401(k) with company match depending on Eligibility Date\r
Great Co-workers and working environment\r
A great opportunity to learn & grow.\r
Will also consider a mature individual who wants to "get out of the house" and find something rewarding to do.

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