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Apprenticeship Coordinator
1 month ago
JOB DETAILS:
Level: Individual Contributor
Exemption Status: Exempt
Primary Work Location: San Francisco HQ
Position Type: Full-Time
On-Site Requirement: In Office 3 days/week minimum
Travel Requirements: Some travel required within the Bay Area
JOB SUMMARY
The Apprenticeship Coordinator provides programmatic guidance, oversight and support to Goodwill’s specialized industry training and apprenticeship programs for clients of Goodwill SF Bay’s six county service territory (Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Solano). In this position, the Apprenticeship Coordinator will oversee and deliver comprehensive career readiness and training services and provide career coaching support. This role requires close collaboration with Goodwill’s Employer Engagement team, San Francisco’s Workforce Development system, and local employers to match skilled job seekers with employment opportunities in high demand and growth industries. The successful candidate will have knowledge of registered Apprenticeships and Pre-Apprenticeships and will have a keen attention to detail as it pertains to their implementation and reporting standards.
This role will help to build impactful opportunities and support the Bay Area community. The Apprenticeship Coordinator will create and foster positive job training programs and inspire clients across diverse academic, socioeconomic, and cultural backgrounds to increase their work readiness skills and access gainful employment in industries and organizations that prioritize workers and their path to success. This position reports directly to the Director of Apprenticeships.
RESPONSIBILITIES
- Build and utilize existing partnerships, serving as a liaison to other organizations and employers working on employment efforts.
- Work as part of an interdisciplinary team consisting of Goodwill’s instructional team, onsite referral partners, and employer engagement staff to ensure Goodwill clients are receiving the highest level of service during their time with Goodwill.
- Maintain up-to-date knowledge of Labor Market Information and relevant training/program requirements/directives.
- Input job seeker information into CRM systems (i.e. Salesforce & CalJOBS)
- Manage documentation processes including maintaining electronic and hard copy confidential case files, documenting participant progress in service entries and case notes, preparing progress reports, and completing employment retention.
- Communicate with program participants on a regular basis to ensure their continued participation and success.
- Provide support at employer hiring events, job fairs and community events.
QUALIFICATIONS:
- 1-3 years of experience in providing employment-related case management, career readiness, and employment retention services is preferred but not required.
- Previous experience in creating, managing, coordinating and facilitating workshops and trainings.
- Prior knowledge and experience working with registered Pre-Apprenticeship and Apprenticeship programs.
Knowledge, Skills & Abilities
- Team-orientated and the ability to work well with others in a highly collaborative environment.
- A growth mindset and a passion for helping people continuously improve.
- Detail-oriented with exceptional follow-through skills.
- Proficiency in MS Office Suite and Client Relationship Management (CRM) systems.
- Understands customer service strategies and consistently strives for high customer satisfaction.
- Strong verbal and written communication skills.
- Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based).
- Demonstrates flexibility and can manage multiple competing, changing priorities.
- Receptive to feedback, willing to learn and embrace continuous improvement.
- Ability to work respectfully and cooperatively with a diverse group of individuals from a variety of educational, social and economic backgrounds.
- Follow and promote workplace quality and safety standards and contribute to a culture of safety.
- Understanding of the special employment needs of diverse groups. Knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, and the ability to work effectively with all.
