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Change Request Coordinator

1 month ago

San Diego, United States Corelation Full time

Description Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there When you join the Corelation Team, you are embarking on a journey of professional and personal development. What we are looking for: The Change Request Coordinator is responsible for coordinating and supporting all client needs associated with the development and delivery of client generated Change Requests including new and existing Batch scripts, User Interface scripts, Interfaces, Reports and Forms. This role ensures that client change requests are effectively reviewed and processed efficiently. Requirements Serves as the initial liaison for all client-initiated Change Request submissions. Responsible for reviewing and vetting all client generated Change Requests for duplicates, completeness, accuracy, and clarity. Communicates directly with clients, answering questions, requesting information as needed, provides progress updates etc. Can effectively distinguish between Change Requests (new and enhanced functionality), and other request types, Incidents requiring troubleshooting, Professional Services Projects (Special Projects and Professional Services Consulting) and redirects non-change requests to the appropriate team as needed. Has broad knowledge and detailed understanding of all processes associated with client generated change requests and the ability to clearly distinguish between the various Change Request Types; Batch Scripts, UI Scripts, Interfaces, Reports and Forms. Ensures that change requests provide proper details, are clearly understood, and assigned to the appropriate development squad. Works closely with Development Software Services management, Product Owners, and Business Analysts to prioritize and effectively communicate internal and external expectations for estimates, development timelines, testing and delivery of change requests. Provides effective client communication for change request submissions. Assists with the coordination, organization, prioritization, research, and resolution of change requests. Ensures prompt escalation of Change Request issues as required. Performs other duties as assigned. Experience Three to twelve months of similar or related experience. Education (1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training. Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Book Club Basketball Flag Football Volleyball DEIA groups Pay Range: Range depends on geographic metro / zone, budget, and experience. #J-18808-Ljbffr