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Team Leader

4 months ago

Cambridge, United States Peak Support LLC Full time
Job DescriptionJob DescriptionDescription:

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.


Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a US Payroll Team Leader who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.


We offer:

  • Competitive compensation and excellent benefits.
  • Comprehensive training and development programs.
  • A fun, inclusive workplace culture.
  • Opportunities for personal and professional growth.


Ready to take the next step in your career?


The US Payroll Team Leader oversees a small team of support staff within an organization known for its repetitive and transactional processes. They play a pivotal role in driving process improvement initiatives, contributing their expertise to refine existing procedures. Their responsibilities include guiding team members, ensuring tasks are completed efficiently, and maintaining a thorough understanding of the functional area they supervise. Through their leadership and expertise, they help ensure the smooth and accurate operation of payroll processes within the organization.


As a member of our team, you will:

  • Coordinate payroll processing operations for the team.
  • Monitor workflow, team assignments, and processing deadlines.
  • Verify accurate calculation of wages, tax withholding, and company deductions.
  • Assist team members with resolving errors or responding to inquiries.
  • Prepare reports on employee pay, commissions, bonuses, and leave.
  • Coordinate the distribution of paychecks and direct deposit programs.
  • Provide training to team members on policies, regulations, and processes.
  • Typically report to a manager.


We're looking for individuals with knowledge in these areas:

  • Data Entry-Keyboarding
  • Data Quality Assurance (QA)
  • Direct Deposit Administration
  • Inquiry Research/Response
  • Paid Time Off Tracking
  • Paycheck Distribution
  • Payroll Reconciliation
  • Payroll Tax Deposits
  • Payroll Tax Reporting
  • Timesheet Auditing
  • Staff Training
  • Payroll Software
  • Travel & Expense Software
Requirements:
  • Bachelor's Degree preferred, but not required.
  • Highly proficient in MS Excel, Google Sheets.
  • At least 3 years of experience in US payroll processing.
  • At least 2 years experience as a Team Lead in the BPO industry is preferred.