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Branch Operations Supervisor

2 months ago

Cambridge, Massachusetts, United States Leader Bank Full time
Job Overview

Leader Bank is seeking dedicated individuals to fill the role of Head Teller within our expanding community banking network. Established in 2002, Leader Bank has grown from a single branch with modest assets to a prominent financial institution with over $4.5 billion in assets and multiple locations. Our commitment to exceptional service and innovative banking solutions has positioned us as a leader in the Massachusetts banking sector.

Core Responsibilities

  • Acquire and enhance knowledge of Leader Bank's diverse range of financial products and services.
  • Demonstrate a proactive approach to customer service, ensuring a welcoming and helpful atmosphere.
  • Foster strong relationships with clients through effective communication, both in-person and over the phone.
  • Utilize problem-solving skills to address customer inquiries and needs efficiently.
  • Promote Leader Bank's offerings in accordance with established guidelines.
  • Maintain accurate records of referrals and engage actively in promotional sales initiatives.
  • Uphold a professional demeanor while ensuring a tidy and organized workspace.
  • Collaborate effectively with colleagues to maintain a positive work environment.
  • Adhere to security protocols and compliance regulations diligently.
  • Process transactions such as deposits, withdrawals, and transfers with precision and professionalism.
  • Conduct daily cash drawer reconciliations and settlement procedures.
  • Execute additional tasks as assigned by management as needed.
  • Oversee key operational functions within the branch, including:
    • Monitoring cash discrepancies and addressing significant variances.
    • Conducting monthly compliance audits.
    • Documenting and performing necessary audits for cash drawers, ATMs, and negotiable items.
    • Communicating updates on operational policies to team members.

Qualifications

  • High school diploma or equivalent required.
  • Strong verbal and written communication skills, along with basic computer proficiency.
  • A customer-focused attitude and professional appearance are essential.
  • Ability to work collaboratively with team members.
  • Commitment to providing outstanding service while offering tailored banking solutions.
  • High level of accuracy in cash handling and a focus on cross-selling and up-selling banking products.

Work Environment

  • This position is primarily office-based, utilizing standard office equipment such as computers, phones, and filing systems.

Physical Requirements

  • Employees must be able to perform essential job functions, which may include lifting files up to 25 pounds and engaging in light filing activities.
  • While this role is largely sedentary, effective communication is required, necessitating regular verbal exchanges of information.

Leader Bank offers a competitive compensation and benefits package, including a 401k plan with corporate matching, medical and dental insurance, and the opportunity to be part of a rapidly growing local institution.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion in the workplace.