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Relationship Manager
1 month ago
Relationship Manager | Customer Success | Chicago, IL | Hybrid
RLDatix is improving healthcare by ensuring patients receive the best and safest care possible. Our connected healthcare operations platform provides organizations with critical data insights across risk, safety, compliance, provider lifecycle, and workforce management.
At RLDatix, we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a Relationship Manager to join our Customer Success team, so that we can enhance customer retention, satisfaction, and adoption of our solutions and services. The Relationship Manager will maintain and expand relationships with our current customer partners to ensure optimal value and success throughout the customer’s lifecycle.
How You’ll Spend Your Time
Establish productive, professional relationships with key stakeholders to enhance customer satisfaction and retention.
Facilitate and support onsite customer meetings and events to drive strategic and operational objectives.
Collaborate with Sales, Customer Excellence, and Solution Advisory teams to implement customer strategies.
Identify and manage upsell sales opportunities to drive revenue growth.
Update and maintain the CRM system with accurate data to ensure effective account management.
What Kind of Things We’re Most Interested in You Having
Expertise in strategy sales and account management, preferably in a healthcare setting
Proven success in managing customer relationships and driving upsell opportunities
In-depth knowledge of how to position and support complex healthcare solutions and services
Ability to travel 25% of the time
Sincere interest in enhancing customer satisfaction and adoption
A knack for working collaboratively within a dynamic, fast-paced environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
