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FSP Client Relations Specialist

4 months ago

Indianapolis, United States AUTOMOBILE PROTECTION CORPORATION Full time
Job DescriptionJob Description

 

Summary

The FSP Client Relations Specialist will be responsible for all aspects of new dealership onboarding including creating and developing marketing materials and trainings. You will also be responsible for assisting with lender applications and system administration.

Essential Duties and Responsibilities
  • Client Communication: Serve as a primary point of contact for new dealership onboarding, handling inquiries, requests, and providing timely and professional responses
  • Deal Finalization: Finalize deals and send funding recaps for all FSP dealerships, freeing up Finance Managers and Producers to sign and close more deals.
  • Lender Acquisition: Responsible for completing lender applications for new and existing FSP dealerships.
  • FSP Account Administration: Responsible for creation and administration of email accounts, faxes, and third-party applications for new and existing FSP dealerships.
  • Documentation: Maintain accurate and organized client records, contracts, and documentation.
  • Process Management: Document processes, identify issues, and streamline workflows for increased efficiency and reduced error.
  • Project Liaison: Act as liaison between FSP team and Hubspot integration project team to ensure FSP needs and processes are accurately represented in the formation of Hubspot workflows.
  • Create Dealer Onboarding Guides: Create and update when needed a comprehensive Dealer Onboarding Guide for use by all RDS employees
  • System Administration: Ensure that all systems, websites and domains within RDS operate efficiently.
  • Product Knowledge: Develop a solid understanding of automotive products, features, and benefits to assist clients effectively.
  • Market Research: Stay informed about automotive industry trends, competitor offerings, and market dynamics.
  • Graphic Design: Design marketing materials for FSP Dealers
  • Content Creation: write, film and edit media for training courses, including videos, presentations, and training tests
  • All other duties as assigned

Education and Experience

  • High School Graduate or General Education Degree (GED)
  • Bachelor’s degree in Business Administration or related field, preferred
  • Minimum of 2-3 years of administrative or customer support experience, preferably in the automotive industry or a related sector

Skills

  • Project Management
  • Technical Writing
  • Copy Writing
  • Website Development
  • System Administration
  • Domain Administration
  • Data Analysis
  • Graphic Design
  • Adaptability
  • Problem-Solving
  • Strong organization skills

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. Occasional travel, including overnight, will be required, up to 20%.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.