Senior Director of Membership

4 weeks ago

Chicago, United States Field Museum Full time
Job DescriptionJob Description

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

The Senior Director of Membership supervises a team of five people to secure unrestricted revenue and engage a community of stakeholders who are vital to the institution’s long-term philanthropic strength. The Membership team builds a pipeline for philanthropy focusing on visitor-to-member-to-donor conversation and long-term loyalty.

This position requires an ability to set vision and strategy for a significant revenue program, maintain a culture of data-driven management decisions, and collaborate across multiple staff teams to meet ambitious goals. The Senior Director must also establish, coordinate, and monitor the participation of staff across the museum who do not report to the Membership team, including Visitor Services, Information Technology, and Marketing/Communications.

The Senior Director of Membership incorporates best practices and strategic analytics to advance operating revenue and support philanthropic relationships. More than 50% of major donors to the Field Museum make their first gifts through the Membership program.

Strong candidates will be experienced in membership services, benefits, and pricing. Working with the Vice President, Director of Data Services, and the Individual Giving team, the Senior Director of Membership is responsible for maintaining the Field Museum as one of the region’s premier member communities.

The Senior Director of Membership is a visible leader within the Institutional Advancement team, reporting to the Vice President and collaborating with the Senior Director of Institutional Giving (corporate, foundation, government) and the Director of Principal and Major Gifts (individual giving, auxiliaries, major/planned giving).

Duties & Responsibilities:

  • Supervise the Museum’s Membership team (6 FTEs and several volunteers), which includes member appeals, renewals, and programming.

  • Maintain a focus on expanding member revenue, with a four-year objective of re-building Field Museum membership to pre-pandemic levels and $3 million in annual revenue.

  • Ensure membership marketing expertise is reflected in on-site, digital and direct mail acquisition, and loyalty/renewal programs that sustain a core, life-long membership.

  • Serve as a visible internal champion and diplomat on behalf of Museum members and the accommodations necessary to build their long-term loyalty.

  • Offer leadership to several signature programs during the year, including: the annual Members’ Nights program, an industry-leading tradition now in its 74th year; members preview days; Members’ Holiday Lounge; and, member programs

  • Serve as a lead stakeholder in advising editorial decisions regarding In The Field, the members’ magazine.

  • Collaborate with several programs throughout the year, especially the annual Field Giving Day and Education Center’s outreach and overnight events.

  • Support staff familiarity with strategic analytics to guide management decisions about Admission pricing and innovation in customer service and amenities.

  • Establish an ambitious program of member/donor feedback and analytics to provide effective input for optimal management decisions and measure ongoing satisfaction and anticipate/mitigate long-term issues.

  • Work directly and comfortably with high-level Museum volunteers, including members of the Board of Trustees.

  • Participate in several cross-Museum coordinating committees for Attendance, Floor Operations, Campaign, Brand/Communications, and annual giving.

  • Participate in various projects, as assigned, across the Museum.

Qualifications:

  • Bachelor’s degree required; master’s degree preferred

  • Previous management experience in a museum or cultural setting strongly preferred

  • High-level communication skills required

  • Proven ability to manage multiple projects at the same time

  • Ability to lead and manage cross-departmental teams; must be a team player

  • Ability to manage coinciding strategic and operational details

  • Proficiency in office technologies preferred

  • Experience with Raiser's Edge (donor database) strongly preferred

  • Proven ability to manage a team with sensitivity to institutional financial and operational goals

Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accessibility@fieldmuseum.org.

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