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Guest Services Supervisor

1 month ago

Overland Park, United States Embassy Suites by Hilton Kansas City Overland Park Full time
Job DescriptionJob Description

We are looking for a strong Guest Service Agent looking to make their next step in their hospitality career.


The ideal candidate will have Hilton experience, with a want to be a hospitality manager in the near future, for a very special hotel. The Embassy Suites Overland Park was the first Embassy Suites ever built. We strive for excellent service, and want a very positive and cheerleader-like Guest Service is always first like personality to join our team.


This position would help oversee the front desk with the assistance of the fellow Guest Services Supervisor, and property Assistant General Manager.

Compensation:

$19 - $21 hourly

Responsibilities:
  • Coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Encore and Hilton standards.
  • Be aware of guest satisfaction scores, respond to reviews, and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office agents/office to ensure they are in compliance with checklist procedures.
  • Implement creative ways to ensure Hilton Honors enrollments are active with the Front Desk Agent.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.
Qualifications:
  • Experience in Shift Leadership.
  • Experience in Hotels 3-5 years.
  • Experience in Hilton hotels (ideal, but certainly not required).
  • Can stand 8 hours.
  • Authorized to work in the US.
About Company

We are a full-service and hopping hotel in a high occupancy market. The management team has been intact at the hotel, and we are looking forward to expanding our team. We are looking for great personalities to be the face of the first-ever built Embassy Suites and get to number 1 in the market- a challenge we want you to beat Our hotel offers bonuses to incentivize hourly associates, and the Hilton brand provides travel discounts within all Hilton hotels.