Account Manager

2 months ago

Pulaski, United States HealthWay Home Products Inc Full time
Job DescriptionJob Description

About Us:

HealthWay offers advanced air purification solutions with its exclusive medically approved and listed DFS technology used in its line of portable air cleaners. The DFS technology is the most significant advancement in the IAQ industry in years and gives people total control of their indoor space. HealthWay prides itself on its research and development of new products, always on the leading edge of advanced air solutions. HealthWay is a fast-growing company providing products to customers around the world.


Overview:

The Account / Program Manager is responsible for driving profitable growth of HealthWay Partner accounts within their designated region and driving a culture of continuous improvement. The position requires proactive account management, support, and development of accounts. The AM will build strong relationships, execute sales strategies, provide onboarding & training, manage pipeline and be the all-around go-to for accounts in lockstep with their outside sales counterpart. Leveraging our CRM and ERP platforms, the AM will keep accounts in immaculate shape, with the ability to cleanly dive in and out of data by account number, type, status and more. The AM will manage, grow and report on multiple accounts simultaneously and must be able problem solve quickly. This position will collaborate with other functions such as engineering, logistics, production, and finance to realize established goals.

Essential Duties & Responsibilities:

Account Management:

  • From quotation to order to remittance – provide quotes where applicable, order processing, billing, and answer requests timely per internal policy.
  • Maintain CRM and ERP with active partners complete with contact information, products, pricing, and agreements.
  • Act as liaison between the partner and internal team for all things HealthWay.
  • Onboard, setup and train partner on how to work with HealthWay effectively.
  • Assist with timely and accurate order entry.
  • Proactively provide lead-time, shipping, and logistics answers from order entry through product arrival
  • Learn and understand technical specifications for devices across our portfolio and be able to reference them for use in support and sales.
  • Meet weekly and collaboratively with sales counterpart on accounts, pipeline, promotions, etc.


Inside Sales:

  • Comfortable receiving inbound calls and making outbound calls

Job Skills Requirements:

  • Ability to handle client and customer issues tactfully and professionally.
  • Advanced reading and computer skills (Microsoft Office suite) are required.
  • Strong interpersonal and communication skills to interact with and motivate a diverse group of internal and external customers.
  • Knowledge of HVAC and IAQ industry – product, systems, and go-to-market channels.

Qualifications:

Minimum:

  • Strong business, inside sales, customer service acumen.
  • Excellent organizational, interpersonal, and communication skills from start to finish.
  • Ability to multitask.
  • Experience managing B2B accounts.
  • Proficient in Microsoft Office Suite
  • Proficient in CRM tools.

Preferred:

  • Experience with HVAC or IAQ industry.
  • Experience managing, supporting, and developing accounts.
  • Bachelor’s in Business
  • Account Management: 2 years (Preferred)

Working Conditions:

  • Work is performed in an office, manufacturing & warehouse environment. Work hours will generally be during regular business hours 8-5 however, there will be some variation in work hours due to schedules, special projects, deadlines, and other business needs.
  • Travel: Dependent on schedule (>20%)

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