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Field Operations Manager

4 months ago

Philadelphia, United States Hunter Wave LLC Full time
Job DescriptionJob Description

We are actively hiring, as the company keeps growing Field and Technical services supplier for B2B sector of vending, POS solutions and coin operated machines is looking for a Field Operations Manager to bolster and support day to day operations and expansion.

This job is best suited for those who have experience of B2B sales and services to street access retail businesses, solid technical hardware and inventory management skills, and are good at building rapport with SME business owners.

As a core member of the team your job will be to streamline and lead the local field teams, conduct process and inventory/stock audits. We will trust you to recruit, hire, train and manage a team regularly servicing machines at client locations as well as sales representatives in the Greater Philadelphia area.

Areas of Responsibility:

  • Management of the field sales and support teams and current business accounts, training and consultation to the small business locations owners;
  • Development of operational and customer support services, tools, databases and procedures;
  • Interaction with sales, accounts collections and technical support teams with a focus on improving overall performance and profitability and operational performance KPI statistics.

Core Duties:

  • Manage the existing network of clients, identify new partners, suppliers and distributors, and negotiate the applicable business and technical terms across a variety of initiatives.
  • Cultivate relationships with key players and platform holders in the technology and manufacturing industries.
  • Be responsible for deal pipeline by identifying appropriate opportunities that support strategic business priorities with business partners and suppliers.
  • Prioritize and monitor expenditures in order to ensure operational stability of implemented businesses.
  • Direct the installation, regular service and technical maintenance of applicable product hardware and software.
  • Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company.
  • Regular review, control and improvement of existing and newly set-up accounts (small local businesses).
  • Coordination and regular audit of technical and collector services teams, establishing KPI and monitoring progress on agreed objectives, conducting staff performance reviews and disciplinary meetings in line with the company HR procedures.
  • Regular location visits, audits for service and marketing compliance.
  • Data analysis of the financial accounts and locations performance, preparation of periodical performance reports to the stakeholders and management team.
  • Hiring, subject and field training, and line-management of the new and current field staff, making sure they follow the company procedures and are accountable for the work done.
  • Answering the customer support phone line and chat enquiries, acting as an escalation point for customer complaints.
  • Logging all the account audit results and notes into company CRM system.
  • Warehouse stock purchasing control.

Requirements:

  • Your own car and clean Driver License (work related gas and parking compensated).
  • Confidence and experience in building and maintaining relationship with business owners and managers at the locations.
  • Proven track record in training and managing technical support and client services teams as well as field sales representatives
  • Strong technical background, experience in using CRM and other mobile applications to increase the transparency of the service.
  • Fluency in Spanish and English required

Why Hunter Wave?

  • Casual environment focused on teamwork
  • Extensive industry and technology training
  • Career development program
  • Competitive salary plus KPI bonus structure
  • Monthly health reimbursement arrangement (HRA)
  • Comprehensive benefits including 100% work-related gas, tolls and parking reimbursement
  • Paid time off

*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

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