Field Service Manager

1 week ago


Philadelphia, Pennsylvania, United States The ICEE Company Full time
Job Summary

The ICEE Company is seeking a highly skilled and experienced Field Service Manager to lead our service operations team. As a key member of our organization, you will be responsible for providing leadership and direction to our service staff, planning and organizing service operations, and ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Lead and manage a team of service technicians to ensure efficient and effective service delivery
  • Develop and implement service strategies to meet business objectives
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Provide technical guidance and support to service technicians
  • Develop and maintain relationships with customers to ensure high levels of satisfaction
Requirements
  • Minimum of 5 years of experience in a service management role
  • Proven track record of leading high-performing teams
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Strong technical knowledge of service operations
Preferred Qualifications
  • Technical or vocational school background or related field
  • Valid driver's license
  • Experience with service management software and tools
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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