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Field Operations Director

2 months ago

Philadelphia, Pennsylvania, United States Burlington Full time
Job Summary

We are seeking a highly experienced and skilled Regional Manager Field Operations to lead our field operations team. This is a key leadership role that requires a strong background in retail operations, leadership, and change management.

Key Responsibilities
  • Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices.
  • Identify under-performing stores and districts, diagnose issues, partner with Regional VPs to address gaps, and follow up to resolve and/or escalate issues.
  • Provide input to home office teams on systematic operational challenges to inform chain-wide solutions and inform change management plans.
  • Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change.
  • Lead in-store execution of new process and tool tests, diagnose issues, and improve solutions as well as launch processes.
  • Partner with Real Estate, New Store Ops, and other functions to ensure operational readiness to open new stores and relocations.
  • Represent Ops standards and culture of excellence and accountability in stores.
  • Partner closely with Regional VPs and District Managers to drive the business in each market through operational excellence.
Requirements
  • B.A./M.S. in operations, business, engineering, finance or related field.
  • 10 years of experience in retail.
  • 5 years of experience in store operations and/or field with increasing responsibility in a multi-site environment.
  • Demonstrated proficiency in developing and launching operational initiatives.
  • Demonstrated ability to achieve results through influence and coaching.
  • Experience in leading change management programs at a 100+ store scale.
Preferred Skills and Abilities
  • Attention to detail.
  • Facility with operational metrics.
  • High sense of urgency.
  • Thorough follow-through.
  • Ability to manage many projects at the same time.
  • Operational problem solving.
  • Influencing and coaching.
  • Collaboration and communication.
What We Offer

We offer a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental and vision coverage, including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

We are an equal opportunity employer committed to workplace diversity.