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Center Manager

1 month ago

Meadville, United States LIFE-NWPA Full time
Job DescriptionJob Description

Are you an experienced Operations Leader passionate about providing services to seniors supporting the care they deserve?

Are you interested in leading a team of both clinical and front-line professionals to provide the best all-inclusive care possible?

Do you aspire for career growth and development opportunities?

If you answered "yes" to these questions, we would love to hear from you

Company Overview:

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Cherry Blossom PACE, work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide all-inclusive patient care beyond the traditional boundaries of medical insurance plans

Benefits:

  • 9 Paid Holidays
  • 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees
  • Annual Pay increases for Performance
  • Medical, Dental, & Vision
  • Free Life and AD&D Insurance Plan
  • Health Savings and Flexible Spending Accounts
  • Short Term Disability Insurance
  • Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
  • Paid Parental Leave
  • Tuition Reimbursement
  • Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Summary:

The Center Operations Manager is accountable for the plans, systems, processes, and people involved in the overall operations and management of their assigned Center, including the management of the interdisciplinary team (IDT). Collaborates and partners with the other triad leaders (Clinic Nurse Manager and NP) within the center and with other center managers across the organization to ensure consistent standards, processes, participant activities, support services and leadership of staff.

Responsibilities:

  • Leads and manages all activities related to the day-to-day operations of the Center to ensure extraordinary care, collaborative teamwork, effective processes, and efficient use of resources.
  • Coordinates all Center activities, including care planning and implementation, preparation for the daily interdisciplinary meeting, other operational meetings, family conferences, and all related follow-ups.
  • Communicates Participant changes to Team Members and facilitates the development of the IDT Plan of Care and coordination of a 24-hour care delivery.
  • Fosters an effective and efficient delivery of integrated programs, services, and staffing to accomplish operational and financial objectives leveraging participant care intervention. Works on cross-functional projects and with assigned leaders to plan, develop, and lead approved new programs or processes that improve service to participants and provide higher levels of staff engagement.
  • Partners with Quality and Training departments to ensure consistent compliance with established quality assurance standards and all state and federal program requirements, certifications and regulations
  • Participates regularly in all quality assurance/quality improvement committees as part of the overall quality improvement program.
  • Creates a strong community presence through relationship building, outreach and collaboration with local service providers, vendors, and potential sources of Participant enrollment referrals and works with Marketing and Clinical teams to coordinate all activities related to onboarding new Participants.
  • Ensures center dashboard metrics benchmarks are met; Plans, develops and monitors center performance to utilization targets, productivity and specific program objectives.
  • Controls the Center’s budget, including monthly reviews with Finance. Ensures staffing levels are maintained appropriately to provide safe and effective care.
  • Recommends staffing level changes related to strategic planning and budget development.

Supervisory:

  • Collaborates and/or coordinates hiring, coaching, and managing subordinate leaders and center staff. ,
  • Leads and engages staff to promote a positive culture among all centers.
  • Partners with Training, Quality, and HR teams to plan for organizational education in-services to ensure continual staff competence, skill building, and development.

Qualifications:

  • Bachelor’s degree from an accredited college or university – master’s degree preferred.
  • Minimum 5 years of leadership experience within a multi-service healthcare operation. Working knowledge of IDT dynamics and effectiveness is preferred.
  • One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.
  • Successful tenure managing multiple priorities in a healthcare setting. Must be able to deal tactfully and patiently with personnel, Participants, family members, visitors, government agencies/personnel, and the public.
  • Proven experience building a service provider network through community outreach and relationship building.
  • Able to function well and provide leadership in a highly team-based environment.
  • Ability to organize work and follow through on assigned tasks.
  • Excellent written and verbal communication skills.
  • CPR and First Aid Certification.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/MVP/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.

This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program.