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Office Administrative and Customer Support

2 months ago

Newport, United States Niktor LLC Full time
Job DescriptionJob Description

Job Title: Logistics Coord

Duration: 6 Months Contract

Location: Highland Heights, KY, 41076

Shift: M-Fri 8am-4:30 PM most days; alternate 9am-5:30 pm late shift with 2 other team members, during the week.

Pay Rate: $18.00 20.29/hr.

Job Description

Responsibilities:

Assist with the processing of in and outbound shipping, communication with couriers, identify and solving issues.

Supports the day-to-day operations of shipments containing clinical trial supplies and samples.

The "Associate Logistics Coordinator Shipping Assistant" ensures a high level of support, service, reliability, and availability to internal departments.

Education and Experience

High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities:

Excellent client and phone service skills

Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic, and post-analytic influences on specimens and results Intermediate level of computer literacy

Accurate data entry skills

Superior analytical, interpersonal and time management skills

Excellent verbal communications and customer service skills in the English language - additional languages are an advantage

Critical thinking and problem-solving skills to support quality decision making

Proven negotiation and problem resolution skills

Maintains confidentiality of client protocols and study data

Additional / Specific Job Responsibilities:

Reports to Team Lead Site Services or above

Packs, prepares paperwork for, and monitors outbound shipments of re-supply orders, Inter Company Transfers, material for other departments (IT, HR...) shipped out of PPD GCL

Responsible for monitoring of temperature-controlled supplies stored at PPD GCL.

Responsible for contacting couriers to follow up and arrange pickups of shipments delivered in error at PPD GCL.

Manages urgent requests for pre-printed AWBs for sites.

Monitors stock and manages re-order process for courier-provided shipping material (packaging, labels, pouches...).

Supports the site services logistics coordinators

Coordinate the review and action required on custom reports

Request

Review

Action/Follow Up

Supports the investigation and resolution of Quality Events

Delayed or missing shipments

All courier events and failures

Shipping assistant will be supporting the Highland Heights Sample Management department concerning outbound sample/supply shipments and Lab shipments. The role is a combination of online activity: email, Teams, Excel reports/tracking and physical shipping to support Lab, IT and supply shipments, as needed. This is NOT a remote/WFH position and requires work within a 3 team environment.