Coordinator, Patient Care

3 weeks ago


Tempe, United States Birdi, Inc. Full time
Job DescriptionJob Description

Job Title: Patient Care Rep Coordinator Department: Specialty Operations

Reports to: Supervisor Specialty Operations Effective Date: January 2024

Job Summary:

The Patient Care Coordinator works as a member of the Specialty Pharmacy team processing prescription requests in accordance with standards for accuracy, timeliness, productivity, and client performance commitments. This position interacts with internal and external customers to provide and obtain information and ensures the delivery of outstanding service and quality. Works under general supervision, relying on instructions, work process guidelines, policies & procedures, and company knowledge/experience to perform the functions of the job.

Duties/Responsibilities:

  • Answers phones and responds to patient questions and requests that do not require a pharmacist.
  • Gathers information and enters patient demographic information from all relevant sources and completes assessments to schedule delivery of patient’s prescriptions.
  • Establishes and maintains patient profiles, including lists of medications taken, allergies and medical conditions.
  • Make outbound phone calls to prospective or existing patients regarding prescription information.
  • Analyzes, researches, and attempts to resolve initial investigation of non-clinical member issues and non-escalated complaints which do not require the intervention and/or consultation from a Registered Pharmacist.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Proficient in MS Windows Office programs, including MS Word, Excel, and Outlook Ability to perform basic mathematics skills such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, compute rate, ratio, and percent.
  • Must be able to communicate effectively with customers, co-workers and other team members.
  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills with a proven ability to meet deadlines, prioritize work and work independently.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High School Diploma required. Undergraduate degree desired or equivalent work experience.
  • Current Pharmacy Technician with National Certification and state licensing or current trainee required.
  • At least 2 years in Pharmacy setting. Prior experience in Retail, Mail Order of Specialty Pharmacy, PBM, pharmaceutical or managed health care industry preferred.

Physical Requirements:

  • Prolonged periods of sitting, standing, walking, and working on a computer.
  • Ability to bend, reach, stoop, kneel.
  • Ability to utilize visual acuity to operate equipment and read technical information.
  • Must be able to lift up to 15 pounds at times.


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