Customer Care Coordinator
3 months ago
Location:
Location:
Customer Care Coordinator in Tempe at Lennar Homes **Location:**
**Experience:**
Not Specified **Job Description**
**Overview**
**POSITION SUMMARY:**
Interfaces with homebuyer and trade partners to diagnose, schedule and complete warranty service work.
**Responsibilities**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
* Schedule and supervise trade partner repairs in homes after delivery to homeowner.
* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
* Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
* Work with Customer Service Manager on special projects as needed.
* Participate and attend department meetings.
* Keep accurate service request logs and documentation of all work performed.
* Perform all other duties as assigned.
**Qualifications**
**EDUCATION AND ADDITIONAL REQUIREMENTS:**
* Three (3) years of residential, customer care or construction field experience required
* High school diploma or GED preferred, but will accept equivalent work experience
* Maintain regular attendance and punctuality relative to daily work schedule is required
* Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel
* Excellent communication skills, verbal and written
* Strong organizational and interpersonal skills
* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
* Follow directions from a supervisor
* Understand and follow work rules and procedures
* Accept constructive feedback
* Team player
**PHYSICAL REQUIREMENTS:**
***This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.***
***#cb***
**Type**
Regular Full-Time
**Job Requirements**
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