Customer Care Coordinator

3 months ago


Tempe, United States Lennar Corporation Full time

Location:

Location:

Customer Care Coordinator in Tempe at Lennar Homes **Location:**

**Experience:**

Not Specified **Job Description**

**Overview**

**POSITION SUMMARY:**

Interfaces with homebuyer and trade partners to diagnose, schedule and complete warranty service work.

**Responsibilities**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Schedule and supervise trade partner repairs in homes after delivery to homeowner.

* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

* Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.

* Work with Customer Service Manager on special projects as needed.

* Participate and attend department meetings.

* Keep accurate service request logs and documentation of all work performed.

* Perform all other duties as assigned.

**Qualifications**

**EDUCATION AND ADDITIONAL REQUIREMENTS:**

* Three (3) years of residential, customer care or construction field experience required

* High school diploma or GED preferred, but will accept equivalent work experience

* Maintain regular attendance and punctuality relative to daily work schedule is required

* Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel

* Excellent communication skills, verbal and written

* Strong organizational and interpersonal skills

* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

* Follow directions from a supervisor

* Understand and follow work rules and procedures

* Accept constructive feedback

* Team player

**PHYSICAL REQUIREMENTS:**

***This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.***

***#cb***

**Type**

Regular Full-Time

**Job Requirements**


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