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Client Success Navigator

4 months ago

Alpharetta, United States CarynHealth Management, LLC Full time
Job DescriptionJob DescriptionDescription:

The Client Success Navigator is responsible for providing excellent client services for all internal and external customers, helping clients navigate the healthcare system as it pertains to the health plans and programs to which the clients are subscribed, supporting clients in achieving their health-related goals, and demonstrating in-depth knowledge of company programs. Effective communication with team members and clients is essential.


Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Communicate clearly and empathetically to clients with healthcare navigation challenges, through various channels, predominately via telephone, email and chat.
  • Empower clients in achieving their health-related goals and making informed decisions concerning their health plan or program.
  • Able to navigate multiple platforms to locate healthcare data and explain health plan information accurately.
  • Must demonstrate an ability to read, consume and understand care program, health plan and related guidelines and communicate effectively to clients of the service.
  • Provide timely and accurate information to incoming client inquiries and address client’s concerns through effective resolution strategies.
  • Use critical thinking skills to assess the client’s needs, create “touchpoints” with client and offer individualized offerings/services tailored to the client’s needs.
  • Abide by established protocol and procedures set by department(s).
  • Partner with other company departments to meet and exceed client’s service expectations.
  • Other duties assigned.
Requirements:

Skills and Qualifications

  • Bachelor’s degree in business or healthcare related field, required.
  • Public health coordination background OR health navigation experience, preferred.
  • 1-2 years of customer service experience preferred in healthcare, financial support, insurance or similar experience in allied fields.
  • Critical Thinking/Problem Solving/Analysis.
  • Time Management.
  • Communication Proficiency.
  • Teamwork Orientation.
  • Proficiency in basic computer programs.
  • Claims management experience, preferred.
  • Bilingual or multilingual, preferred (Spanish and English).