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Healthcare Client Advocate

2 months ago

Alpharetta, Georgia, United States CarynHealth Management, LLC Full time
Healthcare Client Advocate

Become a vital part of CarynHealth Management, LLC as a Healthcare Client Advocate, dedicated to delivering outstanding client support within the healthcare sector. In this role, you will guide clients through the complexities of health plans and services, aiding them in reaching their health objectives while showcasing your knowledge of company offerings. Strong communication skills with both clients and team members are essential for success in this position.

Key Responsibilities:

  • Engage with clients empathetically to address their healthcare navigation challenges.
  • Empower clients to make educated choices regarding their health plans and services.
  • Utilize various systems to accurately retrieve healthcare information.
  • Interpret care programs, health plans, and guidelines to effectively relay information to clients.
  • Respond promptly and accurately to client inquiries, implementing resolution strategies as needed.
  • Evaluate client requirements and provide customized services to fulfill those needs.
  • Follow established departmental protocols and procedures diligently.
  • Work collaboratively with other departments to surpass client service expectations.

Qualifications:

  • Bachelor's degree in business or healthcare-related field.
  • Experience in public health coordination or health navigation is preferred.
  • 1-2 years of experience in customer service within healthcare or similar sectors.
  • Strong analytical, problem-solving, and time management capabilities.
  • Exceptional communication and teamwork skills.
  • Proficiency in standard computer applications.
  • Experience in claims management is a plus.
  • Bilingual in Spanish and English is advantageous.