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Client Success Account Executive

2 months ago

Alpharetta, United States Veeam Software Full time
Job Overview

Veeam, a leading global provider in data protection and ransomware recovery, is dedicated to empowering organizations to not only recover from data outages but to thrive beyond them.

With Veeam, businesses achieve exceptional resilience through robust data security, effective recovery solutions, and unparalleled data accessibility across hybrid cloud environments.

The Veeam Data Platform offers a comprehensive solution for cloud, virtual, physical, SaaS, and Kubernetes settings, ensuring IT and security leaders can trust that their applications and data are safeguarded and consistently accessible.

As a company headquartered in Seattle and operating in over 30 countries, Veeam serves more than 450,000 customers globally, including 74% of the Global 2000, who rely on Veeam to maintain their operational continuity.

Position Summary

The Client Success Account Executive is tasked with engaging with clients prior to their renewal period to ensure they are well-prepared for timely renewals. This role is not only focused on achieving targets but also on enhancing customer retention and driving up/cross-sell opportunities within a defined territory. The CSAM plays a crucial role in ensuring clients derive significant business value and return on investment from their partnership with Veeam.

Key Responsibilities

  • Driving revenue growth and contributing to Veeam's ongoing success by consistently meeting individual and team objectives, renewal rates, and upselling opportunities.
  • Proactively reaching out to end-users from the future pipeline.
  • Building and maintaining strong professional relationships with all internal and external departments.
  • Ensuring thorough account management and maintaining accurate records in the system.
  • Meeting and exceeding all performance metrics established by management.
  • Providing accurate forecasting and planning for assigned accounts.
  • Fostering a positive and productive work environment.
  • Suggesting process improvements to enhance customer success execution.

Qualifications

  • A minimum of two years of experience in renewals sales or sales enablement for high-tech products or services.
  • Proven track record of meeting or exceeding sales quotas with a focus on innovation and execution.
  • Ability to demonstrate patience, understanding, and empathy to effectively resolve conflicts and concerns.
  • Adaptability to changing roles and responsibilities; self-motivated with a strong commitment to customer success.
  • Experience collaborating with sales teams in software or technology sectors, particularly with complex renewal offerings.
  • Proven ability to drive results and engage in continuous improvement initiatives.
  • A Bachelor's Degree is required; a combination of education and experience will be considered.
  • Strong organizational skills to effectively manage various activities, projects, requests, documentation, and timelines.
  • Capability to communicate innovative ideas and proposals for enhancing customer success team operations.
  • Ability to thrive in a semi-autonomous, fast-paced environment.
  • A high-energy, motivated self-starter who inspires others to succeed, always seeking improvement opportunities.
  • A genuine passion for customer success with a drive to consistently exceed expectations in a dynamic, high-growth organization.

The salary range provided is On Target Earnings (OTE), inclusive of base and variable compensation. Veeam considers candidates' expectations, experience, education, and role responsibilities when making employment offers.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form based on race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by law. All personal information collected during the recruitment process will be kept confidential.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.