Customer Success Specialist

2 weeks ago

Alpharetta, United States Sevaa Group Full time
Company Overview

Established in 2001, Sevaa Group stands as a premier provider of managed hosting services alongside web and application development solutions.

Position Overview

In the role of Customer Success Specialist, you will take charge of the entire customer journey for your designated accounts. This includes the execution of Success Programs, driving revenue enhancement, overseeing the onboarding experience, educating clients, and reducing churn rates.

Key Responsibilities

Account Management
  • Serve as the main contact for your accounts, addressing inquiries promptly and managing customer expectations effectively.
  • Maintain regular communication with each account to foster strong relationships.
  • Develop and manage an Account Map to understand the roles of each contact within the account.
  • Gain insights into the revenue structure of your accounts.
  • Organize, prepare, and conduct Executive Business Reviews.
  • Oversee the contract renewal process.
  • Identify potential revenue opportunities within your accounts and collaborate with the Sales team on proposals.
  • Drive business growth and profitability by maximizing value while minimizing churn.
  • Document all client communications in the CRM system.
  • Keep account records updated across CRM, Project Management, and Billing systems.
  • Maintain a quantitative and qualitative health score for each account.
  • Prepare weekly management reports summarizing account activities.
  • Analyze customer data to enhance the overall customer experience.

Project Management
  • Ensure the project management system reflects the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-ups.
  • Prepare and maintain timelines for all active projects.
  • Schedule and prepare for client communications, including project kickoffs and regular updates.
  • Verify that all scoped items and quality assurance are completed prior to client handoff.
  • Monitor out-of-scope tasks.
  • Ensure projects are delivered on time and within budget.
  • Conduct daily time reconciliation for all assigned accounts.

Customer Support
  • Provide initial support for your accounts to address common inquiries before escalating to other teams.
  • Manage customer expectations throughout the ticket and project lifecycle.
  • Create written and video resources to assist clients.
  • Conduct training sessions as part of troubleshooting to empower clients.
  • Perform quality assurance on monthly CMS updates.

Team Collaboration
  • Deliver daily stand-up reports.
  • Participate in and lead Success Team Sync meetings.
  • Develop and maintain operational playbooks.

Qualifications
  • Exceptional written and verbal communication skills.
  • Highly organized with keen attention to detail and multitasking abilities.
  • Self-motivated with a growth-oriented mindset and a history of self-improvement.
  • Experience with Content Management Systems like WordPress or Drupal.
  • Proficient in data analysis using Google Sheets.
  • Familiarity with analytics platforms such as Google Data Studio.
  • Understanding of customer success methodologies.

Additional Information

Benefits of Joining Sevaa Group:
  • Flexible work schedule.
  • Comprehensive Health, Dental, and Vision Insurance.
  • Life insurance and disability coverage.
  • Health Savings Account.
  • Modern equipment and technology.
  • Company outings and social events.
Sevaa Group is an equal opportunity employer, committed to fostering a diverse workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Customer Success Specialist

    2 weeks ago

    Alpharetta, Georgia, United States Intelligent Audit Full time

    Job OverviewWe are seeking motivated individuals who are eager to develop their careers in the technology sector, specifically within the Supply Chain and Logistics industry. Intelligent Audit is dedicated to nurturing recent graduates and providing them with the tools to excel in this field.Position: Customer Success SpecialistReports to: Director of Client...

  • Customer Success Specialist

    2 weeks ago

    Alpharetta, United States Sevaa Group Full time

    Company OverviewFounded in 2001, Sevaa Group stands as a premier provider of managed hosting solutions alongside web and application development services.Position OverviewAs a Customer Success Specialist, you will take charge of the entire customer journey for your designated accounts. This includes implementing Success Programs, driving revenue growth,...

  • Digital Customer Success Specialist

    1 week ago

    Alpharetta, United States SAP SE Full time

    About the RoleWe are seeking a highly skilled Customer Engagement Executive to join our team at SAP SE. As a key member of our organization, you will play a critical role in creating a world-class digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance, and experts from SAP.Key...

  • Director, Customer Success

    1 month ago

    Alpharetta, United States Varicent Full time

    A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50TM in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an...

  • Manager of Customer Success Team

    2 weeks ago

    Alpharetta, United States PrideStaff Full time

    The ideal candidate will be able to effectively lead and manage a team of Customer Success managers to retain customers & support the acquisition of new clients. Key to have team management experience, enjoy inside sales & the ability to work closely with the outside sales teams.ResponsibilitiesLead & manage a team of 5-10 customer success (inside sales)...

  • Manager of Customer Success Team

    2 weeks ago

    Alpharetta, United States PrideStaff Full time

    The ideal candidate will be able to effectively lead and manage a team of Customer Success managers to retain customers & support the acquisition of new clients. Key to have team management experience, enjoy inside sales & the ability to work closely with the outside sales teams.ResponsibilitiesLead & manage a team of 5-10 customer success (inside sales)...

  • Customer Account Specialist

    1 month ago

    Alpharetta, United States Got Bugs? Termite and Pest Solutions Full time

    Job DescriptionJob DescriptionExciting opportunity alert! Are you a tech-savvy individual who thrives on learning and embraces challenges with unwavering determination? Imagine delving into the world of customer service at Got Bugs? Termite and Pest Solutions in Alpharetta, where every day presents new opportunities for growth and innovation.As a Full Time...

  • Customer Account Specialist

    1 month ago

    Alpharetta, United States Got Bugs? Termite and Pest Solutions Full time

    Exciting opportunity alert! Are you a tech-savvy individual who thrives on learning and embraces challenges with unwavering determination? Imagine delving into the world of customer service at Got Bugs? Termite and Pest Solutions in Alpharetta, where every day presents new opportunities for growth and innovation. As a Full Time Customer Account Specialist,...

  • Customer Account Specialist

    1 month ago

    Alpharetta, United States Got Bugs? Termite and Pest Solutions Full time

    Exciting opportunity alert! Are you a tech-savvy individual who thrives on learning and embraces challenges with unwavering determination? Imagine delving into the world of customer service at Got Bugs? Termite and Pest Solutions in Alpharetta, where every day presents new opportunities for growth and innovation.As a Full Time Customer Account Specialist,...

  • Customer Success Associate I

    1 month ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUND Canopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams. For our employees,...

  • Customer Success Associate I

    3 weeks ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUND Canopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams. For our employees,...

  • Customer Success Associate I

    1 week ago

    alpharetta, United States Canopy Full time

    COMPANY BACKGROUNDCanopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams.For our employees,...

  • Customer Success Associate I

    3 months ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUNDCanopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams.For our employees,...

  • Customer Success Associate I

    3 months ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUNDCanopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams.For our employees,...

  • Customer Success Associate Manager

    2 weeks ago

    Alpharetta, United States Global Payments Full time

    Role Overview:As a key player in our organization, you will be responsible for planning and managing enterprise-level support and service initiatives for our diverse range of products and services.Key Responsibilities:1. Oversee and coordinate support activities tailored for specific clients or groups of clients.2. Ensure the delivery of high-quality service...

  • Customer Success Solutions Engineer

    3 months ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUNDCanopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams.For our employees,...

  • Customer Success Solutions Engineer

    3 months ago

    Alpharetta, United States Canopy Full time

    COMPANY BACKGROUNDCanopy, previously known as Banyan Hills Technologies, was established in 2013 to simplify the remote monitoring and management of unattended devices. Today, we offer a leading Remote Monitoring and Management (RMM) software platform that simplifies device management and minimizes downtime for technical support teams.For our employees,...

  • Customer Assistance Specialist

    4 weeks ago

    Alpharetta, United States Toyota Motor Corporation Full time

    Toyotas Eastern Experience Center Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist. The Customer Assistance Team partners with customers to clearly communicate account status and ensure any lat Specialist, Customer, Manufacturing, Retail, Training, Account

  • Customer Assistance Specialist

    4 weeks ago

    Alpharetta, United States Toyota Full time

    Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for...

  • Customer Support Specialist

    1 month ago

    Alpharetta, United States Sopra Steria Full time

    Company DescriptionWho Are We?Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide. The rich variety of our solutions, the strength of our conviction, and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding financial...