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Client Success Liaison

2 months ago

Alpharetta GA USA, United States CarynHealth Management, LLC Full time
Client Success Navigator

CarynHealth Management, LLC is seeking a highly skilled Client Success Navigator to provide exceptional client services in the healthcare industry. As a key member of our team, you will play a vital role in assisting clients in navigating through health plans and programs, supporting them in achieving their health-related goals, and demonstrating expertise in our company programs.

Key Responsibilities:

  • Client Communication: Communicate clearly and empathetically with clients facing healthcare navigation challenges, providing timely and accurate information to address their concerns.
  • Health Plan Navigation: Empower clients to make informed decisions about their health plan or program, navigating various platforms to locate healthcare data accurately.
  • Program Understanding: Read and understand care programs, health plans, and guidelines to effectively communicate with clients and provide tailored services to meet their needs.
  • Collaboration: Collaborate with other company departments to exceed client service expectations and adhere to established department protocols and procedures.
  • Client Needs Assessment: Assess client needs and offer tailored services to meet those needs, ensuring a high level of client satisfaction.

Requirements:

  • Education: Bachelor's degree in business or healthcare.
  • Experience: Preferably background in public health coordination or health navigation experience, with 1-2 years of customer service experience in healthcare or related fields.
  • Skills: Strong critical thinking, problem-solving, and time management skills, with excellent communication and teamwork abilities.
  • Technical Skills: Proficiency in basic computer programs, with previous claims management experience being a bonus.
  • Language Skills: Fluency in Spanish and English is advantageous.