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Revenue Operations Specialist

2 months ago

San Francisco, United States Ashby Full time
Job DescriptionJob DescriptionRole overview:

As a Revenue Operations Specialist at Ashby, you will play a crucial role in ensuring the smooth operation of our revenue-generating activities. You will work closely with the Revenue Operations Manager, focusing on the day-to-day execution of various projects and tasks ranging from CRM management to systems and workflow implementation. Your role is pivotal in maintaining the integrity and effectiveness of our Marketing, Sales and Customer Success (collectively, Go-to-Market) efforts.

Today the core tools in the revenue tech stack that we run are HubSpot CRM, Apollo.io, Chili Piper, Clearbit, Instantly.ai, LinkedIn, and Google Workplace. You’ll be responsible for the architecture decisions and daily operations to ensure the suite performs like a well oiled machine.

What you'll do at Ashby:

  • Tool Administration: Be the primary owner of our GTM systems day-to-day. Oversee user provisioning, workflows, object & property management and integrations.

  • Application Support: Investigate technical issues raised by our revenue teams, providing timely and appropriate resolutions. Prioritize the most pressing issues with input from the Revenue Operations Manager.

  • Data Quality Management: Monitor and improve data quality, manage duplicate accounts and contacts, and respond to data quality flags raised by AEs. Implement programs that create accuracy and completeness in our tools.

  • Process Optimization: Work on process improvements across Marketing, Sales and Customer Success, enhancing overall operational efficiency.

  • Collaboration: Partner with stakeholders from Finance, Engineering and Analytics to ensure that our GTM systems work seamlessly with broader business operations.

  • Dashboard Management: Regularly update and maintain various sales and go-to-market dashboards & reports to support the operational needs of our GTM leaders.

You could be a great fit if you:

  • Are a systems thinker. You deploy technical troubleshooting skills while keeping big picture goals in mind

  • Investigate problems to determine root causes and define robust solutions

  • Are detail-oriented, especially when it comes to data quality and property management

  • Work independently, managing multiple tasks and deadlines effectively

  • Are an excellent communicator, both verbally and in writing

  • Are team-oriented, with a collaborative approach to solving problems

  • Have Operations experience at a fast-growth SaaS startup

  • Have owned CRM management and reporting, preferably in HubSpot

Bonus points if you:

  • Have experience using SQL to pull data from a data warehouse (Snowflake, BigQuery etc) 

  • Are a spreadsheet wizard—more than just the basics (pivots, vlookups  etc); you can write macros and use query language to turn a sheet into a live dashboard

  • Designed and improved upon a tech stack aligned to business needs and goals

This role may not be a fit if:

  • You’re uncomfortable with ambiguity: You prefer well defined assignments.

  • You don’t enjoy collaborating with many stakeholders

  • You prefer focused work on a single project at a time

Interview Process

Our interview process is thorough — we aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows:

  • Recruiter Screen with Talent Acquisition Team - 30 minutes

  • Hiring Manager Interview - 45 minutes

  • Challenge Interview - 1 hour

  • Virtual Onsite - 2 hours 

Benefits

  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

  • Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.

  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive

  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

  • If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.

Compensation Range: $100K - $140K