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Service Coordinator

3 months ago

Springfield, United States Allmark Door Company Llc Full time
Job DescriptionJob Description

POSITION OVERVIEW

At Allmark Door, we are looking for an enthusiastic Service Coordinator to provide superb leadership and service to our client base. Our Service Coordinator would work as an intermediary between clients serving a support role for customers during challenging times. We need someone meticulous with an eye on customer satisfaction to ensure clients receive the services they need for a prompt service in all aspects.

This is an onsite, full-time position located in Springfield, NJ.


ESSENTIAL DUTIES

Our ideal candidate will be responsible for the following:

  • Direct and coordinate activities of project personnel and technicians to ensure projects progress on schedule and within a prescribed budget

  • Dispatch technicians to service and emergency calls as received and monitor emails with promptness and urgency

  • Communicate with customers regarding schedules and maintaining the highest level of customer satisfaction

  • Document and record all information regarding the needed service

  • Arrange for the delivery of equipment, rentals, and all corresponding purchase orders while tracking job costs

  • Submit repair proposals and create customer quotes for Preventative Maintenance and Emergency Service work

  • Prepare service schedules to maximize capacity by ensuring productive use of all assets including assignment of personnel, equipment, and supplies

  • Check the company’s fleet dispatch system to ensure time travel is within the dispatched window given

  • Professionally and legibly complete or direct and review completion all on sight paperwork for the company and customer


RELEVANT JOB COMPETENCIES

  • Excellent time management, leadership and organizational skills

  • Strong communication and interpersonal skills

  • Resilience and adaptable ability to manage multiple tasks consecutively

  • Team-ability, leadership and effective communication and people skills

  • Strong proficiency with Google Suite and Data Entry Software

MINIMUM REQUIREMENTS

  • Valid Driver’s License

  • High School Diploma or GED


ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.