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Workforce Management Scheduler

2 months ago

Sturtevant, United States Uline, Inc. Full time
Job Description

Workforce Management Scheduler

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Build, publish and maintain optimized schedules across Uline's national customer service team.

  • Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals.

  • Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.

  • Partner with management to identify and drive Workforce Management (WFM) process improvements.

  • Support command center responsibilities monitoring real-time activities and volume.

Minimum Requirements

  • High school diploma or equivalent. Bachelor’s degree preferred.

  • 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.

  • Microsoft Excel experience with intermediate knowledge of formula definitions.

  • NICE WFM (IEX) scheduling system experience is preferred.

  • Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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