Field Service Manager
2 weeks ago
Position Summary:
The Service Manager is a critical role responsible for providing vital technical support to our dealers and direct customers. The service manager will drive service excellence to ensure customer satisfaction, maximize customer retention and help minimize customer down time. This role requires an experienced service leader than can think quick on their feet and provide quick responses to field problems.
Essential Duties and Responsibilities:
- Provide strategic leadership and development to the service team.
- Development of an effective Service Support channel
- Provide service and customer service support via phone, email, text, and direct field visits
- Develop Key Performance Indicators (KPI) to effectively manage department
- Diagnose technical issues and determine proper solutions and next steps
- Develop and promote customer relationships with the objective of gaining a clear understanding of the customer needs and a means to satisfy them.
- Driving continuous improvement in service, warranty, and other management processes
- Cultivation of relationships with customers & dealers throughout North, Central, & South America
- Leveraging Service Business to drive new equipment growth
- Coordinate scheduling for the field service team based on customer needs and workflow
- Identify new technologies to better provide service to our customer base
Qualifications:
- Experience leading and growing a service team
- Effectively communicate with customers and co-workers
- Experience managing warranty policy and claims
- Benchmarking experience and KPI Driven
- Ability to train customers and employees
- Capital equipment experience
- Proficient in general Windows applications
Education/Certification/Training
- Bachelor’s degree in business or service management or equivalent experience
- Technical Background preferred
- SAP Experience a plus
Physical Demands:
- While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.
- Ability to regularly lift and/or move 25+ pounds.
- Specific vision abilities required by this job include close, peripheral, and the ability to focus.
Work Environment:
- While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.
- Safety glasses/goggles must be worn at all times while in designated areas of shop.
- Proper closed toe and heel footwear is required while in the shop.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.
Benefits we offer:
- Comprehensive benefits (medical, vision, and dental insurance)
- Company paid Hospital Indemnity/Accident Insurance
- HSA – incentives for company contributions
- FSA Plans
- Company-paid Life Insurance
- Company-paid Short term/Long term Disability
- Paternity Leave
- 401K plan with company match
- Profit sharing
- Company events
- Education Reimbursement
- Boot Reimbursement
- Uniform Program
- Employee discount program
-
Field Service Technician
6 days ago
Sturtevant, United States Putzmeister Full timeSummary:Act as the Putzmeister Field Service Representative in the assigned region and build/maintain business relationships, which position Putzmeister as providing Premier Product Support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support...
-
Field Service Technician
3 weeks ago
Sturtevant, United States Sterling Engineering Inc. Full timeJob DescriptionJob DescriptionOverview As a Field Service Technician you will be responsible for the care of our customer’s needs with regard to installation, training and ongoing support of new and installed equipment. This position is our primary interface between our company and our customers after a machine has shipped. In addition, when not traveling...
-
Field Service Tech
2 months ago
Sturtevant, Wisconsin, United States ANDRITZ AG Full timeEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live...
-
Field Service Tech
2 months ago
Sturtevant, United States ANDRITZ AG Full timeEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live...
-
Field Service Tech
2 months ago
Sturtevant, United States ANDRITZ AG Full timeEvery day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live...
-
Field Service Technician
3 months ago
Sturtevant, United States RD Worldwide Full timeJob DescriptionJob Description Our firm is recruiting for a Field Service Technician for full time job at a leading machinery equipment integrator.As a leader in the material handling industry, our client continues to provide experience, knowledge, and dedication to remain at the forefront of the industry. Our client offers an extensive list of standard...
-
Field Service Engineer
3 weeks ago
Sturtevant, United States Sterling Engineering Full timeField Service Engineer/Technician Traveling 50%-75% (National Travel) When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Sturtevant facility. Target Hourly Pay: $30-$40/hour (Depending on experience) Overtime pay X1.5 any hours over 40/week Job Duties: Troubleshoot mechanical and electrical equipment at...
-
Field Service Engineer
3 weeks ago
Sturtevant, United States Sterling Engineering Full timeField Service Engineer/Technician Traveling 50%-75% (National Travel) When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Sturtevant facility. Target Hourly Pay: $30-$40/hour (Depending on experience)Overtime pay X1.5 any hours over 40/weekJob Duties:Troubleshoot mechanical and electrical equipment at the...
-
Service Manager
2 weeks ago
Sturtevant, United States Putzmeister Full timePosition Summary: The Service Manager is a critical role responsible for providing vital technical support to our dealers and direct customers. The service manager will drive service excellence to ensure customer satisfaction, maximize customer retention and help minimize customer down time. This role requires an experienced service leader than can think...
-
Service Operations Manager
3 days ago
Sturtevant, Wisconsin, United States Putzmeister Full timeJob SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer satisfaction.Key ResponsibilitiesService Team Leadership: Provide strategic leadership and...
-
Service Operations Manager
14 hours ago
Sturtevant, Wisconsin, United States Putzmeister Full timeJob SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer retention.Key ResponsibilitiesService Leadership: Provide strategic leadership and development...
-
Field Service Technician
3 days ago
Sturtevant, Wisconsin, United States Sterling Engineering Inc. Full timeJob Description**Overview**As a Field Service Technician at Sterling Engineering Inc., you will be responsible for delivering exceptional service to our customers by providing technical support, training, and ongoing maintenance of our equipment. This role serves as the primary interface between our company and our customers, ensuring their needs are met...
-
Service Operations Manager
2 days ago
Sturtevant, Wisconsin, United States Putzmeister Full timeJob SummaryPutzmeister is seeking a highly skilled Service Manager to lead our service team and drive service excellence. As a critical member of our organization, you will be responsible for providing technical support to our dealers and direct customers, ensuring customer satisfaction, and maximizing customer retention.Key ResponsibilitiesService Team...
-
Service Operations Manager
2 weeks ago
Sturtevant, Wisconsin, United States Putzmeister Full timePosition Overview : The Service Operations Manager plays a pivotal role in delivering essential technical assistance to our dealers and direct clients. This position is focused on driving service excellence to enhance customer satisfaction, boost customer loyalty, and reduce equipment downtime. The ideal candidate will be an adept service leader capable...
-
Service Operations Manager
3 days ago
Sturtevant, Wisconsin, United States Putzmeister Full timeJob SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer retention.Key ResponsibilitiesService Team Leadership: Provide strategic leadership and...
-
Customer Service Operations Manager
2 weeks ago
Sturtevant, Wisconsin, United States Uline Full timeCustomer Service Operations ManagerCompensation: $80,000 - $90,000 annuallyBranch Location: KenoshaAt Uline, we pride ourselves on our exceptional customer service. As a Customer Service Operations Manager, you will play a crucial role in maintaining our reputation by leading our teams to provide outstanding service that our customers expect.Collaboration is...
-
Parts & Service Counter Representative WI
4 months ago
Sturtevant, United States Ej Equipment Corp Full timeThe Service & Parts Manager for EJ Equipment, is responsible for overseeing all aspects of the service and parts departments. This includes managing a team of technicians and parts specialists, ensuring that all maintenance and repairs are completed in a timely and efficient manner, and overseeing the ordering and inventory of parts. Key responsibilities...
-
Customer Service Rep
1 week ago
Sturtevant, United States Halpin Staffing Services Full time $17 - $18Job DescriptionJob DescriptionResponsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsData entry and answering phonesQualifications:Previous experience in customer service, sales, or other...
-
Heavy Equipment Field Technician
3 weeks ago
Sturtevant, United States Equipment Corporation of America Full timeJob DescriptionJob DescriptionWith six (6) branch Locations and three remote sales offices across Eastern North America, ECA is always looking for hard working dedicated people. As a 100-year-old family-owned business, ECA seeks individuals looking for a company with big opportunities and a family business culture. In addition to a great working environment,...
-
Operations Manager
6 days ago
Sturtevant, Wisconsin, United States Cirtec Medical Full timeJob SummaryThis position is primarily responsible for providing leadership and support to all aspects of Manufacturing as dictated by Cirtec-s business needs. Provides support to other company directors to assist in the achievement of company-wide goals and objectives. Provides leadership necessary for achieving business objectives including cost, quality,...