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Administrative Support Specialist

4 weeks ago

Tampa, United States Aquent Full time

Job Title: Administrative Support Specialist

Client Location: Tampa, FL - HYBRID

Salary/Pay Rate: $28.72 to $31.91 an hour

Duration: through Dec 2024 (may extend)


Job Description:

We are seeking a detail-oriented and proactive Administrative Support Specialist to join our dynamic team. The ideal candidate will be responsible for handling various administrative tasks, managing Salesforce cases, executing product orders, and performing data updates. This role requires excellent communication skills, strong customer service abilities, and proficiency in Microsoft Office. Experience with Salesforce and SAP is highly preferred.


Duties/Responsibilities:

  • Respond to Administrative Inquiries: Address and resolve NPS (Net Promoter Score) administrative inquiries and questions in a timely and professional manner.
  • Salesforce Case Management: Manage and resolve Salesforce cases, ensuring accurate and efficient handling of customer and internal requests.
  • Execute Product Orders: Process and execute product orders, ensuring accuracy and timely delivery.
  • Data Updates and Management: Update and maintain data related to attendees and ticket sales, ensuring data integrity and accuracy.
  • Perform Administrative Duties: Execute other related administrative tasks as assigned, supporting various office functions as needed.


Required Skills/Abilities:

  • Communication Skills: Excellent written and verbal communication skills, including strong speaking and listening abilities.
  • Customer Service: Outstanding interpersonal and customer service skills, with a focus on professionalism and efficiency.
  • Technical Proficiency: Proficient in Microsoft Office Suite, including MS Excel and MS Word. Experience with Salesforce and SAP is highly preferred.
  • Attention to Detail: High attention to detail with the ability to maintain accuracy in all tasks.
  • Professionalism: Demonstrates a high level of professionalism in an office environment.
  • Office Equipment Usage: Ability to sit and use standard office equipment (phone, computer, etc.) for extended periods (more than 90% of the day).
  • Independence: Capable of working independently with minimal supervision while managing multiple tasks effectively.

Education and Experience:

  • Previous experience in an administrative or support role is preferred


The target hiring compensation range for this role is $28.72 to $31.91 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.


Client Description:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.