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Administrative Support Specialist

2 months ago

Tampa, Florida, United States Circor Full time
Administrative Support Specialist

BUSINESS UNIT: Circor

POSITION SUMMARY

This role serves as a vital support function within the Business Development team, facilitating communication and collaboration among various departments including production, engineering, and logistics.

KEY RESPONSIBILITIES
  • Manage distributor account details related to service requests, order processing, conflict resolution, and inventory status.
  • Input distributor sales orders into the operational system.
  • Handle requests for modifications to sales orders, including changes to delivery schedules, quantities, and shipping instructions.
  • Research and respond to inquiries regarding pricing, order updates, and material availability.
  • Oversee backorder reports and work with production planning to accelerate delivery timelines.
  • Engage regularly with distributors to ensure high levels of satisfaction.
  • Identify distributor requirements through effective communication with sales personnel and distributor representatives.
  • Track and maintain records of sales activities and backorder service metrics.
  • Achieve proficiency in EPDM and EC processes, JDE (MRP System), and Laserfiche.
  • Organize and maintain documentation files.
  • Distribute necessary documentation internally and externally.
  • Compile information and data for analytical purposes.
  • Act as a liaison for production and procurement of components.
  • Facilitate the acquisition of prints and drawings for operational needs.
  • Generate operational metric reports for departmental use as required.
  • Keep controlled copies of all documents relevant to an order, such as purchase orders, drawings, revisions, approvals, pricing sheets, and customer communications.
  • Create and update customer manuals as necessary.
  • Establish and maintain essential logs.
  • Adhere to all Circor company policies and procedures.
QUALIFICATIONS

Knowledge, Skills & Abilities
  • Familiarity with the manufacturing sector.
  • Proficient in computer applications, particularly MS Office, with a solid understanding of PowerPoint.
  • Strong written and verbal communication skills.
  • Exceptional time management and organizational capabilities.
EDUCATION & EXPERIENCE
  • High School diploma or equivalent.
  • 1 - 2 years of college education or equivalent experience in clerical/administrative roles, project administration, or document control.
  • Previous experience in customer service, document management, or project support.
CIRCOR is an Equal Employment Opportunity Employer for Females, Minorities, Veterans, and Individuals with Disabilities.