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Contract Coordinator----Hybrid
3 months ago
Job Description
• Partner with our customers to effectively resolve Contract Management System (CMS) issues through phone, email, and Microsoft Teams.
• Provide support and guidance to professionals across the CMS customer base.
• Provide accurate contract processing utilizing the CMS.
• Prior experience with processing contractual agreements and familiarity with different CMS applications.
Responsibilities
• Develop deep knowledge of the CMS platform.
• Respond to customer inquiries in a timely and accurate matter.
• Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Adobe Sign contract execution.
• Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system “help text” functionality.
• Diagnose software issues and engage with systems teams to remove roadblocks.
• Independently review, draft and process standard boilerplate contractual template agreements through CMS.
Qualifications
• High School diploma or equivalent. Some college preferred.
• 2-4 years of experience within a contracting/customer service/administrative role, working in a fast-paced environment, specifically pharmaceutical industry is a plus, with a desire to provide a high level of customer service
• Proficient in Microsoft Word, Excel, Outlook, OneNote, Teams, DocuSign, Adobe Sign
- Smartsheet application is a plus
- Demonstrates good systems and business process aptitudes
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
