Strategy & Business Operations Lead

1 month ago


San Francisco, United States The Support Network Full time

About Us

We are a small team of health tech operators who have collectively raised millions of dollars from renowned technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.


Now, we are targeting the most critical challenge within the $90B behavioral health industry: the overwhelming administrative complexities that devour 40% of the industry’s operating margin. Our mission is clear— to dissolve administrative overhead by building behavioral health’s first AI-native employer.


About the Role

We are on the hunt for a Strategy & Operations Lead to join our team and help steer the growth of our business. You will be a hardworking individual and the #2 to the General Manager, focusing on strategic initiatives that support a multi-year journey to build America’s largest and most technologically-advanced behavioral health company.


Responsibilities

  • Drive and manage key strategic initiatives to support rapid business growth. Utilize analytics to guide priorities and decision-making.
  • Oversee and improve processes to enhance operational efficiency by using AI.
  • Unlock a clear path forward to growing and scaling supply and demand within the business.
  • Coordinate with marketing, product, and clinical teams to drive effective operations.
  • Effectively balance supply and demand on the platform to ensure customer and therapist success and satisfaction.
  • Define and implement effective operational processes as we continue to bring on more therapists and expand into new territories.
  • Refine existing data structures and develop robust reporting systems to empower the leadership team with effective decision-making.


Qualifications

  • Bachelor's degree from a top-tier university
  • 5-7 years with a combination of consulting, investment banking, startups, or similar roles. Experience in early-stage and tech-driven environments is a requirement.
  • Superior analytical and problem-solving abilities, with demonstrated intellectual rigor.
  • Exceptional communication and interpersonal skills, and a proven ability to influence and inspire teams.
  • You are comfortable navigating ambiguity and are energized by building foundational processes from the ground up.
  • Demonstrated leadership skills, with the ability to efficiently drive team members.
  • A collaborative team player who values diverse perspectives and is committed to fostering an inclusive and innovative work environment.
  • A willingness to work 5 days a week in our SF-office with a fully in-person team.


Our Culture

At The Support Network, we’re a small team building the first AI-native employer for behavioral health, so we love moving fast and solving problems in real-time. We embrace a Monday-to-Friday in-person culture and work hard to achieve our high growth.



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