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Customer Service Representative

2 months ago

Denver, United States Addison Group Full time

Addison Group's Client is looking for an experienced Customer Service Representative to join their team on a temp-to-hire basis.


Title: Customer Service Representative

Location: Denver, CO (Downtown)

Compensation: $20-21/hr

Hours: 8-5 M-F


Duties:

  • Handle a high volume of inbound calls, approximately 55-60 per day, following a ramp-up period to reach full call-handling capacity.
  • Address customer inquiries, resolve issues, and provide information in a professional and courteous manner.
  • Respond promptly and effectively to customer service tickets, ensuring all issues are addressed and resolved in a timely manner.
  • Document all interactions and solutions in the ticketing system for future reference and continuous improvement.
  • Engage with customers through live chat, offering real-time assistance and resolving inquiries quickly and efficiently.
  • Balance multiple chat interactions simultaneously while maintaining a high level of service quality.
  • Deliver outstanding customer service through both written and verbal communication channels.
  • Address customer needs with empathy, patience, and professionalism, ensuring a positive experience in every interaction.
  • Accurately update customer information and interaction details in the system.
  • Perform data entry tasks to maintain accurate and up-to-date records, ensuring the integrity of customer data and service history.


Qualifications:

  • 1+ years of experience as a Customer Service Representative
  • Willingness to work on-site


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.