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Regional Field Service Manager

3 months ago

Hartford, United States Heritage-Crystal Clean, Inc. Full time

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.

Purpose:

The Regional Field Services Manager will be responsible for overseeing the growth of the region’s field services business.  Field services is defined as all services for performed for customers that do not run through our traditional branch network.  These services include (but are not limited to) lab packaging, industrial cleaning/ tank cleaning, facility decontamination, facility closures, hazardous waste transportation and disposal, bulk waste transportation and disposal.  This position will be responsible for meeting end of period quota goals and drive growth through servicing existing customers, and a network of approved contractors through our Branch Sales Managers and Branch Managers.  The Regional Field Service Manager will ensure compliance with health and safety performance and regulatory laws in the performance of their projects, as well as ensuring all projects are performed to the standard and satisfaction of our customers. 

Specific Duties:

  • Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines
  • Overall responsibility for sales, growth and facility operations within a specific geographic area as defined by the company
  • Plan, direct, and monitor activities of all sales personnel
  • Responsible for quality, on-time performance of all customer services assigned to the branch each sales period
  • Responsible for administering job task specific training of all branch personnel
  • Responsible for ensuring branch personnel maintain compliance with all company required training
  • Assist or accompany Route Sales & Service Representatives and Branch Sales Managers during sales activities as necessary
  • Fill in for absent Route Sales & Services Representatives as needed to continue providing quality service to branch customers
  • Maintain inventory of branch products
  • Complete all required paperwork accurately and 
  • Tabulate and report daily/weekly branch sales results to management
  • Responsible for maintaining facility and personnel compliance with all applicable Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and Department of Transportation (DOT) regulatory requirements
  • Responsible for maintaining an operable and compliant fleet at the facility while working in conjunction with fleet department management
  • Achieve sales quotas for total revenue and new customer development
  • Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
  • Performs other related duties as assigned

Position Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Core Competencies and Specific Skills

  • Strong communication skills and attention to detail
  • Ability to interact with customers, sales branch employees, and other corporate departments
  • Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
  • Ability to train, coach, and develop a staff of sales representatives 

Work Experience:

  • 3+ years of previous sales and operational experience required, and/or related CC or environmental services industry experience
  • Previous experience with environmental services highly preferred
  • Proficiency in Microsoft Office applications 

Education, Certificates, Licenses, or Designations:

  • High School Diploma or its equivalent
  • Must have or be qualified to obtain and maintain a Class B Commercial Driver’s License (CDL) and Med Card with Airbrake, HAZMAT and Tanker Endorsement
  • Motor vehicle record (MVR) that meets or exceeds CC’s published standards including, but not limited to the following;
    • Seat belt and cell phone violations
    • Excessive speeding
    • DUI, suspension and/or multiple vehicle collisions 

Personal Protective Equipment*:

  • Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats 

Physical Requirements*:

  • Frequent lifting of materials that typically weigh 54-80lbs
  • Frequent pushing/pulling of 16-55 gallon drums or larger containers of waste/product using CC-approved equipment for safe material handling, drum weight may exceed 400lbs
  • Frequent lifting of hoses weighing up to 55lbs.
  • Frequent climbing of ladders to access approved waste streams
  • Occasionally pulling/dragging of hoses weighing up to 55lbs each
  • Frequent lifting of grates, manhole covers, and other plates to access approved waste streams
  • All applicants must pass the pre-employment physical including drug & alcohol screening 

 

Must be willing to undergo a background check in accordance with local laws and regulations.

 

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.