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Product Support Specialist

3 months ago

Atlanta, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

Title: Customer Care Analyst

Location: Atlanta (hybrid), GA

Duration: 6 months


JOB DESCRIPTION:

• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company.

• Analysts often work with technical inquiries and help customers to overcome these difficulties.

• Customer support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.

• They may also monitor, document, and follow-up on these processes to ensure that customers are satisfied.

• Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.

Salesforce experience is a plus



Preferred Skills: Customer Support