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Production Support Specialist

1 month ago

Atlanta, United States Ltimindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Job Title: Senior Specialist - System Management

Work Location: Atlanta, GA (Onsite)

Job Description

10+ years of experience required.

Responsibilities:

Qualifications:

  • Must have working experience on Infra monitoring tool exDynatrace Sumologic AWS Cloud Watch SiteScope
  • Experience in troubleshooting replication and initialization issues
  • Java along with AWS exposure
  • Monitor Production systems and applications for performance issues errors and anomalies
  • Respond to alerts and incidents promptly investigate root causes and implement corrective actions to minimize downtime and impact on end users
  • Document incident details resolution steps and follow up actions for future reference and continuous improvement
  • Collaborate with development teams to analyse and debug complex technical issues
  • Escalate critical issues to appropriate stakeholders and coordinate resolution efforts to ensure timely resolution and minimal disruption to business operations

Working conditions

  • This role may require on call duty and off hours support to respond to critical incidents and perform maintenance activities

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtrees COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtrees applicable processes.

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