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IT Support Specialist

3 months ago

Atlanta, United States VeeAR Projects Inc. Full time

Job Title: - IT Support Specialist

Job Location: - Atlanta, GA

Workplace type: Hybrid

Employment type: - 12+ Contract


Job Description: -

  • Acts as 1st line/tier of GIS technical support for GDOT
  • Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
  • Assists team with GIS upgrades, and projects, and provides on-call support needed
  • Develops, updates, or maintains system/technical documentation as needed
  • Develops GDOT GIS User Group, and resources, and assists in training material creation


Qualification:

  • Bachelor’s degree in a related field from an accredited college or university - Required
  • Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro) - Required
  • Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
  • Experience with ArcGIS Online or ArcGIS mobile applications
  • Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience - Required
  • Passion to provide excellent customer service and build effective customer relationships
  • Excellent communication, interpersonal, collaboration, and teamwork skills