GIS IT Support Specialist

4 weeks ago


Atlanta, United States Sunrise Systems Inc Full time

Job Title: GIS IT Support Specialist
Location: Atlanta, GA (Hybrid)
Duration: 09 months of contract.

Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.

Job Summary:

Client is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. Client custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop Client GIS User Group and conduct training programs to support Client GIS User Group.

Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.

The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. Client GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.

Skill Matrix:

Skill Required / Desired Amount of Experience Bachelor's degree in related field from accredited college or universityRequired  Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)Required3YearsGraduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GISHighly desired  Experience with ArcGIS Online or ArcGIS mobile applicationsHighly desired  Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experienceHighly desired  Passion to provide excellent customer service and build effective customer relationshipsRequired  Excellent communication, interpersonal, collaboration, and teamwork skillsRequired  





  • Atlanta, United States Sunrise Systems Inc Full time

    Job Title: GIS IT Support Specialist Location: Atlanta, GA (Hybrid) Duration: 09 months of contract. Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS....


  • Atlanta, United States Rose International Full time

    Short Description:Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.Complete Description:Job Summary:The Client is seeking an Esri ArcGIS...


  • Atlanta, Georgia, United States Rose International Full time

    Position Overview:Under general supervision, the role involves providing ongoing support for Esri ArcGIS users, assisting them via phone, online platforms, or in-person visits. The specialist will troubleshoot user issues and collaborate with IT personnel to enhance user productivity with ArcGIS.Detailed Responsibilities:Job Summary:The organization is in...

  • GIS Developer

    1 week ago


    Atlanta, United States NeerInfo Solutions Full time

    Role - GIS Developer /GIS specialistFulltimeLocation : Atlanta GA , Raliegh NC , Houston TX, Oakland CA or Richardson, TX / Houston TX/Juno Beach FLSeeking a GIS Developer -. In this role you will be part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions using GIS technologies. Build...


  • Atlanta, Georgia, United States CDM Smith Full time

    CDM Smith is currently seeking a GIS professional in various geographical locations to serve as flood risk study manager and quality reviewer in support of FEMA Risk MAP (Risk Mapping, Assessment, and Planning) activities nationwide.Independently lead and coordinate tasks within a Risk MAP flood study lifecycle, such as basemap, terrain, FIRM database...


  • Atlanta, United States CDM Smith Full time

    CDM Smith is currently seeking a GIS professional in various geographical locations to serve as flood risk study manager and quality reviewer in support of FEMA Risk MAP (Risk Mapping, Assessment, and Planning) activities nationwide.Independently lead and coordinate tasks within a Risk MAP flood study lifecycle, such as basemap, terrain, FIRM database...


  • Atlanta, Georgia, United States Apex Informatics Full time

    Position OverviewApex Informatics is in search of a GIS Technical Support Analyst to provide expert assistance in the utilization of Esri ArcGIS software. This role involves analyzing, diagnosing, and resolving technical inquiries related to various GIS applications, including ArcGIS Desktop and cloud-based solutions.Key ResponsibilitiesServe as the primary...

  • GIS Field Technician

    1 month ago


    Atlanta, United States Insight Global Full time

    Must Haves:- Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline-- GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors)- Esri's ArcGIS suite or other GIS software- Previous field experience (job, college course, internship)Day to Day:...


  • Atlanta, Georgia, United States Windstream Full time

    Company Overview:Windstream Holdings, Inc. stands as a prominent provider of cutting-edge network communication and technology solutions tailored for a diverse clientele, including individual consumers, small enterprises, large organizations, and carrier partners throughout the United States.About the Role:The GIS Technician plays a crucial role within our...

  • GIS Analyst

    2 weeks ago


    Atlanta, United States Global Pharma Tek Full time

    Job Title: GIS Analyst Location: Atlanta,GA Duration: 10 MonthsJob Description: Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. Esri Web/Experience Builder, and Esri...


  • Atlanta, Georgia, United States Windstream Full time

    Company Overview:Windstream Holdings, Inc. stands as a prominent provider of cutting-edge network communication and technology solutions tailored for consumers, small enterprises, large organizations, and carrier partners throughout the United States.Under the Kinetic brand, Windstream delivers a suite of bundled services, encompassing high-speed broadband,...

  • GIS Coordinator

    2 weeks ago


    Atlanta, United States City of Atlanta Full time

    Salary $54,700 Position posted until filled General Description and Classification Standards Coordinates GIS projects and activities in the City. Uses geospatial technology expertise to provide support for various departments as it relates to the needs of users to access city records and plans. Developes the annual operating and capital improvements...


  • Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Objective:DRS IT Solutions Inc is in search of multiple Technical Support Specialists to deliver direct first-line assistance to educational institutions and administrative facilities.Overview:The Technical Support Specialist will be designated to one or more educational facilities or offices. The allocation of locations is determined by the number of...

  • GI Lab Nurse

    2 weeks ago


    Atlanta, Georgia, United States Alegiant Healthcare Full time

    Position OverviewWe are seeking a skilled and dedicated Gastroenterology Registered Nurse to join our team in the GI Lab. This role requires a minimum of 2 years of experience in the specialty and is essential for supporting a variety of endoscopic procedures.Schedule: 630 AM - 5 PMContract Duration: 13 weeksKey Responsibilities: - Provide nursing care in...


  • Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at DRS IT Solutions Inc. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical assistance to clients via phone,...

  • Registered Nurse

    3 days ago


    Atlanta, Georgia, United States Emory Healthcare Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our GI Acute Care team at Emory Healthcare. As a GI Nurse Clinician, you will be responsible for providing exceptional patient care and working collaboratively with our multidisciplinary team to deliver high-quality care.Key ResponsibilitiesProvide direct patient care to patients with...

  • GIS Analyst II

    2 weeks ago


    Atlanta, Georgia, United States Bloc Resources LLC Full time

    Job OverviewPosition Title: GIS Technician 2Company: Bloc Resources LLCDepartment: GIS and Asset ManagementLocation: Remote/HybridSchedule: Flexible hybrid schedule with remote work options available.Role SummaryThe GIS Technician 2 plays a crucial role in overseeing geospatial databases, georeferencing tasks, and the entry and editing of spatial and...


  • Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Job Description**Project Support Specialist**We are seeking a highly organized and detail-oriented Project Support Specialist to join our team at DRS IT Solutions Inc. As a Project Support Specialist, you will play a critical role in supporting the NextGen Project activities and tasks for the State Accounting Office (SAO).**Key Responsibilities:**Coordinate...


  • Atlanta, Georgia, United States Rose International Full time

    Position Overview:Under general supervision, the role involves providing ongoing support for Esri ArcGIS users, addressing inquiries via phone, online, or in-person visits. The specialist will troubleshoot user issues and collaborate with IT personnel to enhance user productivity with ArcGIS.Detailed Responsibilities:Job Summary:The organization is in search...


  • Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Job DescriptionJob Title: Field Support SpecialistJob Summary:We are seeking a highly skilled Field Support Specialist to join our team at DRS IT Solutions Inc. The successful candidate will provide direct first-line desk side support to our clients, ensuring the smooth operation of their IT systems.Key Responsibilities:Provide proactive support to clients,...