IT Support Systems Specialist
2 months ago
IT Helpdesk Technician & Systems Analyst
St. Cloud, MN (onsite role)
SALARY: $60-80k
Excellent benefits include medical, dental, vision, HSA with company match, 401(k) with up to 4%, company match, paid holidays, paid time off (PTO), life insurance, and annual bonus based on individual and organization performance.
JOB SUMMARY
The Helpdesk position is primarily responsible for investigating and resolving software and hardware problems of computer users, as well as ensuring proper software and equipment is in place for all staff. You will maintain, analyze, troubleshoot, and resolve computer application issues and communication solutions and resolutions effectively. Desire to work in a growing company with cool products and a fun culture is a must.
KEY OUTCOMES
1. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests
for assistance from users experiencing problems with hardware, software, networking, and other
computer-related technologies.
2. Logs and tracks calls using problem management database and maintains history records and
related problem documentation.
3. Install, troubleshoot, maintain, and track personal computers, software, and peripheral
equipment.
Job Responsibilities:
- Inspect the use of technological equipment and software to ensure functionality and efficiency.
- Devise and establish IT policies and systems to support the implementation of strategies set by the Leadership Team.
- Oversee all technology operations (e.g. network security) and evaluate them according to
- established goals.
- Make recommendations on solving technology deficiencies.
- Purchase efficient and cost-effective technological equipment and software.
- Ensure all IT systems are maintained and secure.
- Monitor information backup procedures and instill strong disaster recovery practices, including
- contingency planning.
- Assist in building relationships with vendors and creating cost-efficient contracts.
- Promote and ensure universal user adoption of technology, including regular training and
- appropriate documentation.
REQUIREMENTS
- Associate’s or Bachelor’s degree in a Computer related field with three (3) years or more of
- experience in a similar position
- Ability to communicate effectively and patiently with both technical and non-technical audiences
- Experience supporting cloud software (specifically Office365 and Salesforce)
- Outstanding organization skills with demonstrated ability to be self-motivated
- Experience working in a small, growing company a plus
- Knowledge of the EOS/Traction system is a plus
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