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Technical Support Systems Expert
2 months ago
IT Support Analyst & Systems Specialist
Location: Remote
SALARY: $60-80k
Comprehensive benefits package including medical, dental, vision, HSA with company match, 401(k) with up to 4% company match, paid holidays, paid time off (PTO), life insurance, and annual performance-based bonus.
POSITION OVERVIEW
The IT Support Analyst is primarily tasked with diagnosing and resolving software and hardware issues for users, while ensuring that all necessary software and equipment are available for staff. This role involves maintaining, analyzing, troubleshooting, and effectively resolving issues related to computer applications and communication systems. A passion for working in a dynamic company with innovative products and a vibrant culture is essential.
KEY RESPONSIBILITIES
1. Responds to, assesses, and prioritizes incoming requests via telephone, voicemail, email, and in-person from users facing challenges with hardware, software, networking, and other technology-related issues.
2. Records and monitors requests using a problem management database, maintaining a history of records and related documentation.
3. Installs, troubleshoots, maintains, and monitors personal computers, software, and peripheral devices.
Job Duties:
- Evaluate the functionality and efficiency of technological equipment and software.
- Develop and implement IT policies and systems to support the strategic objectives set by the Leadership Team.
- Oversee all technology operations (e.g., network security) and assess them against established goals.
- Provide recommendations for addressing technology deficiencies.
- Procure efficient and cost-effective technological equipment and software.
- Ensure the maintenance and security of all IT systems.
- Supervise information backup procedures and promote robust disaster recovery practices, including contingency planning.
- Foster relationships with vendors and negotiate cost-effective contracts.
- Encourage and ensure widespread user adoption of technology through regular training and comprehensive documentation.
QUALIFICATIONS
- Associate's or Bachelor's degree in a Computer-related field with a minimum of three (3) years of experience in a similar role.
- Ability to communicate effectively and patiently with both technical and non-technical audiences.
- Experience in supporting cloud-based software, particularly Office365 and Salesforce.
- Exceptional organizational skills with a proven ability to be self-motivated.
- Experience in a small, growing company is advantageous.
- Familiarity with the EOS/Traction system is a plus.