Guest Services Supervisor

11 hours ago

Miami Beach, United States Disability Solutions Full time
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific
  • Oversees the safe and efficient flow of traffic at the Hotel entrance area
  • Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards
  • Completely familiar with all Hotel facilities, room types and operating hours
  • Completely familiar with Hotel emergency procedures and assists Security with Code Red situations
  • Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations
  • Provides Hotel information and travel directions to Hotel guests
  • Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
  • Assist guests with transportation needs
  • Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
  • Offers the storage of guest luggage
  • Maintains adherence to Guest Services key control and security procedures
  • Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required
  • Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions
  • Ensures that accurate Hotel information and travel directions are given to guests
  • Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain
  • Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping
  • Makes daily assignments of Handhelds and ensures utilization of Handhelds
  • Ensures maintenance of equipment including Handhelds, bellcarts etc.
  • Addresses guests by name
  • Answers telephone in accordance with Loews Hotels Star Service Standards
  • Ensures delivery of items and packages to guestrooms and meeting rooms
  • Coordinates curbside check-in process with other Guest Services areas of operation
  • Ensures guests identified for "curbside check-in" are welcomed and registered utilizing handheld technology
  • Ensures a seamless arrival for all guests
  • Closely coordinates group arrivals with Door Captain
  • Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
  • Reads Group Profiles and Banquet Event information on a daily basis
  • Maintains the cleanliness and excellent condition of equipment and work area
  • Other duties as assigned


General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends required hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards


Qualifications
  • Excellent communication skills - oral and written
  • Minimum one year experience as a Bell or Door Attendant
  • High School Diploma
  • Knowledge of the local area, roadways and services
  • Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
  • Strong leadership abilities
  • Able to work a flexible schedule, including weekends and holidays

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