Client Services Specialist

7 days ago

Eden Prairie, United States Ready Credit Corporation Full time

Ready Credit Corporation

Client Services Specialist

Eden Prairie, MN

Salary: $50,000 annually



Ready Credi

tFor over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. /



We are seeking a Client Services Specialist to join our tea

m.As a Client Service Specialist you will be responsible for serving customers and partners by resolving customer issues, assisting customers in using our products, responding to requests, following compliance guidelines, and maintaining quality servic



e.

Key Experience Need

ed: College degree or equivalent of Call Center experi

ence3-5 years of Customer Service Experie

nce.Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a “can do” attit

ude.Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): Google Suites, Ticketing Systems, Salesforce experience help

ful.Strong attention to de

tailBilingual in English and Spanish prefer


red.
Position Responsibilit

ies: Promptly answer customer support emails within required SLA timefr

ames.Follow up with customers to ensure card issues are resolved in a timely ma

nner.Provide light phone sup

port.Provide application support to our partners that service our cli

ents.Introduce and train call center partners with enhanced features and functionali

ties.Properly assign tickets for supply requ

ests.Assist with preparing statistical reports and providing reports within established timefr

ames.Monitor and track customer complaints and provide monthly rep

orts.Prepares work by gathering sorting, organizing, and recording data, information, and docum

ents.Attend partner calibration calls and process improvement meet

ings.Work with finance and compliance regarding cards and incidents related to f

raud.Resolving service issues and preventing additional issues by improving proce

sses.Ability to work with minimal supervision and independently once tra

ined.Acting as a client advocate with a focus on improving the customer experi


ence.
Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected s


tatus.

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