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Client Support Specialist
2 months ago
About Zerorez
No other carpet cleaning company can match the expertise of Zerorez, as we excel in the Science of CleanTM. Our distinction from competitors lies in three core areas: our Methodology, our Team, and our Commitment.
Role Overview
As a Customer Service Representative, your primary responsibility will be to ensure that every customer's experience when booking a service over the phone is exceptional. You will also engage in lead generation, update client records, and assist in preparing customer accounts to facilitate a seamless service process.
Key Responsibilities
- Handle incoming calls with professionalism
- Guide clients through pricing options and scheduling
- Acquire knowledge about our services to effectively address customer inquiries
- Maintain daily call logs and submit them promptly
- Accurately input all relevant information into the system while meeting client information needs
- Manage escalated calls with care
- Support appointment confirmation communications
- Perform additional tasks as required
Qualifications
We are looking for candidates who possess:
- A High School Diploma or G.E.D.
- Exceptional written and verbal communication abilities
- Proficient computer skills, including instant messaging
- The capacity to multitask efficiently with a high level of accuracy
- The ability to thrive in a fast-paced, high-volume call center environment
Compensation: $17-18 per hour