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Microsoft Configuration Manager Support Specialist

2 months ago

Melbourne, United States Visium Resources, Inc. Full time

DESCRIPTION:

The endpoint team is responsible for maintaining all corporate PC images, developing common software deployment packages and deploying standard software and software updates insuring the North America endpoint are properly patched and updated. The Microsoft Configuration Manager (MCM) Support Specialist will act as a subject matter expert for the Microsoft Configuration Manager application’s use of both defining and deploying software packages that are managed within MCM.


The specialist core responsibilities will be as follows:

  • Oversee and maintain the overall health of US MCM environments.
  • Provides installation packages in both virtual and physical delivery modes, creates manual installation instructions and deployment batch files, and manages the rollout through the decommissioning process for all automated software installations
  • Train Service Desk technician on MCM/software deployment related troubleshooting/operational procedures.
  • Mentor and assist both our US and Canada NORAM Endpoint team members on the essential functions listed below
  • MCM software deployment
  • PowerShell scripting
  • Creating Windows OS images
  • Generate MCM reports and queries
  • Deploy Windows Feature Upgrades
  • Deploy Windows Updates
  • Driver Packaging
  • Task Sequence experience
  • Day to Day expected tasks as part of the NORAM Endpoint Team.
  • Respond and resolve both incidents and service request tickets assigned to the NORAM Endpoint Squad in Service Now
  • Execute work that is assigned during sprint planning and update Tasks as needed.
  • Create Knowledge Base Articles in Service Now
  • Attend Stand Up Meetings
  • Maintain health of Endpoints by use of remote tools MCM, Trellix, and Endpoint Central
  • Driver Updates
  • Software Updates
  • Software deployments
  • Other duties as required by Endpoint Service Owner, Director of End User Support and Collaboration Services.


Minimum Requirements:

  • At least 5 years of experience as a SCCM/MCM administrator or consultant.
  • Certified CompTIA A+ or other Desktop support certification.
  • Bachelor’s degree in Computer Science.
  • At least 3 years of experience as a SCCM/MCM administrator or consultant
  • Experienced with MCM version 2203 or higher
  • Good understanding of the Operating System and the infrastructure that supports it, including Active Directory - Policies, Groups, and Users.
  • Strong Powershell scripting experience.
  • Experienced with Microsoft Windows 10 (20H2 or higher)
  • Experience with software installations on local machines
  • Knowledge of computer software, operating systems, hardware and networking
  • Knowledge of PC Imaging
  • Detailed oriented and able to work on own initiative
  • Able to carry out multiple, concurrent assignments
  • Excellent oral and written communication
  • Ability to create and manage technical documentation
  • Bachelor’s degree in Computer Science or similar field of study with a minimum of 5 years of relevant work experience, or an equivalent combination of education and work experience.


Preferred Qualifications

  • Certified CompTIA A+ or other Desktop support certification - prefered
  • Bachelor’s degree in Computer Science - Minimum


  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 4+ Years
  • Travel Required : No travel required
  • Shift timings: 9am-5pm