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Information Technology Specialist

2 months ago

Idaho City, Idaho, United States New Charter Technologies Full time

About New Charter Technologies

New Charter Technologies is a prominent Managed Service Provider recognized for its commitment to excellence and innovation in the IT sector. We pride ourselves on fostering a collaborative and inclusive work environment that values the contributions of every team member.

Position Overview

The IT Specialist plays a crucial role in our organization, tasked with implementing and managing our comprehensive security framework while developing a deep understanding of specific security tools. This position is essential in promoting security awareness and practices throughout the company. The IT Specialist will engage directly with our security systems, handle advanced security issues, and participate actively in incident management. The ideal candidate will possess the ability to troubleshoot and resolve technical challenges, set up hardware, configure software, perform testing, and work alongside project managers. Additionally, they will document processes, provide training to users, and contribute to evaluations following project completions. This role requires a combination of technical, security, and project management capabilities.

Key Responsibilities

Internal Duties:

  • Implement, maintain, and support effective security solutions.
  • Collaborate with Sales and vCIO teams to strategically integrate the security framework within our existing client relationships.
  • Enhance knowledge of security products and services, effectively communicating their benefits as necessary.
  • Enforce compliance with established security protocols and internal standards.
  • Coordinate with internal service and project teams to optimize operations.
External Duties:
  • Diagnose and resolve technical issues involving hardware, software, and networking.
  • Install and configure hardware components, including servers and networking devices.
  • Deploy and set up essential software applications according to project requirements.
  • Conduct thorough testing of systems and applications to ensure they meet project specifications.
  • Identify and document bugs or issues, collaborating with the development team for timely resolution.
  • Work closely with project managers to outline project objectives and deliverables.
  • Create and maintain detailed documentation of project processes and configurations.
  • Provide training to users on newly implemented technologies or systems.
  • Engage in post-project reviews to gather insights, identify lessons learned, and suggest improvements.
Types of Projects:
  • Network Enhancements
    • Firewall Implementations
    • Switch Replacements
    • Wireless Network Installations
  • Server Upgrades
    • Windows Server Installations
    • VMware and vSphere Management
    • Cloud and On-Premises Solutions
  • Microsoft 365 and Azure Implementations
    • Azure Active Directory Management
    • Microsoft 365 Exchange Configuration
    • InTune, SharePoint, and Teams Deployment
Preferred Qualifications
  • Minimum of 5 years of professional IT experience.
  • Comprehensive understanding of industry standards and best practices in IT infrastructure.
  • Experience in evaluating and recommending strategic improvements within organizations.
  • Advanced technical skills in supporting Windows and Mac environments.
  • Excellent communication skills, including facilitation, listening, and writing.
  • Ability to articulate thoughts clearly and concisely.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Relevant IT and cybersecurity certifications (A+, Network+, Security+, etc.).
Preferred Attributes
  • Passion for technology.
  • Highly organized, process-oriented, and self-driven.
  • Integrity and the ability to maintain confidentiality.
  • Collaborative and adaptable with a consultative approach.
  • Detail-oriented, consistently delivering high-quality results.
  • Open to constructive feedback and proactive in making improvements.
  • Balanced focus on both tactical and strategic objectives.
  • Strong analytical and logical decision-making skills.
Physical Requirements

This role primarily involves knowledge work using computer systems. Occasional lifting of up to 20 pounds may be required to move office or IT equipment. The position may involve some crawling, kneeling, and squatting. Constant use of a computer (keyboard/mouse) and phone is necessary, along with visual inspection and analysis of data. Occasional travel may be required, with exposure to outdoor conditions.

Benefits

New Charter Technologies offers a competitive compensation package, including a robust benefits program that encompasses health, vision, dental, and life insurance, a 401(k) plan with matching contributions, and additional perks such as gym reimbursement. We are dedicated to fostering an inclusive workplace and are proud to be an equal-opportunity employer.