IT Support Specialist

1 week ago

Ellicott City, Maryland, United States General Dynamics Information Technology Full time

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Interim Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Suitability:

Public Trust/Other Required:

Job Family:

SCA

Job Qualifications:

Skills:
Problem Resolution, Service Desk, Technical Support

Certifications:

Experience:
5 + years of relevant experience

US Citizenship Required:
Yes

Job Description:
We are General Dynamics Information Technology. We lead in innovation to tackle intricate technical challenges.

At GDIT, you can carve your path by exploring new ways to securely and expertly implement cutting-edge technology. Embrace your opportunity at GDIT and play a significant role in enhancing operational efficiency for various agencies.

Our operations rely on an IT Support Specialist to assist with Department of State (DoS) initiatives at our advanced facility.

In this role, you will be entrusted with diagnosing and resolving application-related issues while serving as the primary contact for IT problem resolutions for the DoS service desk.
In this position, a typical day will involve:
Collaborating with the Department of State to address both simple and complex IT challenges
Providing assistance and support to end-users with technical inquiries related to software systems and applications, including but not limited to, MS Operating Systems, Microsoft Office 365, and specialized DoS applications through various support channels such as phone, email, chat sessions, web forms, and other available communication methods
Creating, modifying, deleting, and managing distribution lists, shared mailboxes, and the global address list via Active Directory
Overseeing user accounts and group memberships through Active Directory, along with shared drive permissions to ensure accurate documentation of tasks performed according to business processes and standard operating procedures (SOP)
Employing basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions, and knowledge articles
Your success will be evaluated based on the satisfactory achievement of customer service level agreements.

WHAT YOU'LL NEED:
High School Diploma
5 or more years of relevant experience (education may be substituted for experience)
Beginner level of technical experience with Active Directory,
Intermediate level of technical experience with ServiceNow or other ticketing systems, Microsoft Windows O/S, and MS Product suite
Minimum Interim Top Secret Clearance
Willingness to work on-site at our advanced facility
Ability to work any shift during a

24/7/365

operation

EVEN BETTER IF YOU ALSO HAVE:
A CompTIA A+ or any ITIL or HDI certification
Demonstrated experience providing remote support using remote tools

WHAT GDIT CAN OFFER YOU:
401K with company match
Customizable health benefits packages
Collaborative teams of highly motivated critical thinkers and innovators
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees

Not sure this job's the one for you? Check out our other openings at

.

The likely hourly rate for this position is between $42.24. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA

Additional Work Locations:

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S.

government, defense, and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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