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Client Support Specialist

1 month ago

Scottsdale, United States StormWind Studios Full time

We're a cutting-edge IT training company, constantly taking on new challenges and delivering outstanding results. Work with a team of relentlessly driven professionals... all armed with a healthy dose of humor and fun. We believe that you should not only work hard at your job but have a blast doing it with people you love being around.

Stormwind Studios is the leading provider of cloud-based online training, improving the teams of companies such as Land Rover, McDonalds, PetSmart, the US Navy, and more. We are looking for a Customer Service Pro, but not just any run of the mill rep; a true Client Support Specialist.

What will I do?

Reaching out to current students/ clients to support them in anything and everything while also driving usage, performing account reviews and ensuring clients has their entire team signed up.

Generate and analyze data for presentation to internal clients.

Communicate proactively with clients via phone and email to foster relationships, upsell and generate sales renewals.

What should I know?

  • Be able to talk to anyone, politely and professionally.
  • Must not confuse being busy with being productive.
  • Must be able to write professionally and have excellent spelling and grammar skills.
  • Have the ability to not just listen, but to hear what is being said.
  • Must have a winning attitude and demonstrated dedication to ensuring client amazement.
  • Constantly assess and recommend ways our team can be more efficient, generate more revenue, and generally, be more awesome (if being more awesome is even possible).
  • Must be able to independently, and as part of a team, think critically, make decisions and take actions which are ethical, professional, and profitable.
  • Must be humble
  • Must have the ability to embrace continuous change and exhibit the adaptability to work within realistic, yet demanding deadlines

Technical Skills

  • Minimum of Associates degree or equivalent work experience
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Knowledge of Salesforce preferred

We Provide You

  • Hybrid schedule with an awesome team
  • Comprehensive training with ongoing career development support and training
  • Low deductibles for Medical, Dental and Vision plans through United Healthcare national networks
  • 15 PTO days annually, 7 Federal Holidays, plus 3 floater days – increasing with tenure
  • 1-year free Apple Fitness+ membership, Employee Assistance Program, and more if you’re enrolled in medical coverage
  • Health Savings (HSA) and Flexible Spending (FSA) Accounts
  • Generous Life Insurance Policy at no cost to you
  • 401(k) retirement savings plan
  • Check us out -